Value Chain for McKesson Provider Technologies (MPT)

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Value Chain for McKesson Provider Technologies (MPT)

The value chain is made up of the input of information or materials flowing down to the output of the final product that is used by the consumers. MPT is a manufacturer of capital equipment and information systems in the Healthcare industry that is focused on reducing costs while also adding value to consumers in the industry. MPT markets to IDMs, hospitals, physician practices, home healthcare providers, retail pharmacies, and payors in the healthcare industry. The inbound logistics at MPT consists of the research and development of computer technology and installation methods to information processing needs of our consumers. Information must be gathered on the needs of consumers and then systems are built to meet individual needs. The systems equipment is typically put together at the customer site by consultants and/or employees of our organization. Outbound logistics includes the distribution of technological components such as computers, hardware, software, or robotics. According to McKesson’s annual report, MPT provides hardware and software to over 70% of the hospitals in the US that have greater than 200 beds. Value is further provided to our customers through consulting, implementation, support, and services that are provided to complement our products. Marketing and sales are done via client executives that are assigned to each of the customers. These representatives generally form an in depth and lasting relationship with customer contacts so that they can appropriately assess their needs and wants.

My role at MPT

I am a part of the accounting/finance group at MPT. My role began in a department call Contract Operations; this is the group that enters all o...

... middle of paper ...

...ovations with all employees within the organization – this would be costly and timely and may interfere with work

Operational effectiveness strategy • Sharepoint information sharing server so that employees within the organization can share information for training, quality, customers, processes, etc…

• Skillport educational portal offered to all employees to increase industry-specific knowledge • Maintaining a who-to-call list within sharepoint for all business unit, product group, and accounting contacts. This is not implemented because of the continuous change within the organization

Customer-orientation strategy • Customer portal where they can view their products and systems • Utilizing sharepoint as a shared service with the customers where they could view all of their internal contacts – not implemented because of continuous change within the organization

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