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Using a 9-Step Problem Solving Model in Cross Border Negotiations Scenario

Using a 9-Step Problem Solving Model in Cross Border Negotiations Scenario Leadership is a process of identifying and realizing opportunities for selecting a critical decision. Using an effective problem-solving approach helps leaders to define the right problem in order to define the potential solution. The Spartan Team was required to review the USAuto-AutoMex scenario and determine the effectiveness of applying the 9-Step Problem-Solving Model to their situation of cross border negotiations. This paper will identify challenges, possible solutions and end-state goals for USAuto and AutoMex using the 9-Step Problem-Solving Model. Effectiveness of the 9-Step Problem-Solving Model The 9-Steps Problem-Solving Model could be very effective on scanning the environment that leads to identifying the challenges and opportunities, managers can face in certain decision-making situations. According to Miles (2005), the decision-making process is a "process that involves taking a series of interrelated investigative steps and designing a plan to solve a problem or answer a need effectively in a manner that meets the needs and goals of the individual and the organization" (pp. 27-28). In the USAuto-AutoMex scenario, identifying the internal and external challenges helped to frame the right problems and determine end-state goals. A challenge for USAuto was the need to increase its market share and profitability, and reduce the cost of labor so as to reduce the final car cost.

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