Ups Case Analysis

Good Essays
Introduction In 1907, Jim Casey and Claude Ryan founded American Messenger Company, a delivery and errand service, from a small-spaced basement office. As their service grew, the Seattle teens began making small package deliveries for local stores. The company’s name changed to Merchants Parcel Delivery, and the founders later changed their name to United Parcel Service (UPS) after acquiring Motor Parcel Delivery in Oakland, California. Today, UPS is the world’s largest package delivery corporation with about 18.3 million packages and documents transported per business day throughout 220-plus countries. The company’s operations include 400,000 employees, 110,000 motor vehicles, 650 aircrafts, and more than 2,300 facilities. UPS’s total revenue derives from domestic and international operations, 78% and 22% respectively. Additional income is created…show more content…
Since UPS’s establishment, the company aims to provide “best service and lowest rates.” UPS aims to have the best service through satisfying their customers with timely and accurate shipments. The DIAD tracks information through the scannable bar-coded label and gives the drivers the best delivery route. The package tracking system gives the customers real time feedback to package whereabouts. The Web-based Post Sales Order Management System (OMS) manages global service orders and inventory for critical parts fulfillment. High-tech electronics, aerospace, medical, and other companies can receive critical packages quickly. The system allows for orders to be placed online and track parts from the warehouse to the final user. The customer is informed on each shipment milestone and changes in delivery. The UPS Supply Chain Solution allows for other subscribing companies to use UPS’s systems and infrastructure to handle their deliveries at a cheaper rate than on their own systems. Thus, the company meets their goal to offer the lowest