Unit 6: Bureaucratic Control System

How can Lei apply the four-step control process outlined in the text to address the problem of misreporting hours.

One of the main tools Lei has at her disposal is the Bureaucratic Control System; she can use the four-step control process to resolve the problem of misrepresentation concerning the hours worked with Sandwich Blitz employees. To further expand on these steps and show how Lei may use each step, each one is explained in detail below.

In order for Sandwich Blitz to implement, the four-step Bureaucratic Control System process Lei will have to extensively, revise the employee handbook. Lei should have a contrast and comparison of what other companies have contained within their handbook and use it as a guideline and template. All rules need to be stated clearly and must be concise with punishments, if rules are broken. Lei may want an attorney to review it for legal matters and for possible future lawsuits.

Contained within the handbook, Lei should state what employee expectations and proper conduct are, with a timetable for employee reviews and what appropriate balanced scorecards are used for employee file archiving and recordkeeping. The handbook should contain all aspects pertaining to work related matter such as; time scheduling, tardiness, sick days, and how to cover a shift if someone is absent. Performance reviews are commonly recorded with three types of sources: Written reports, Oral reports, Personal observation. These should also apply with supervisors and management reviews.

STEP ONE: SETTING PERFORMANCE STANDARDS

A standard is an acceptable level of quality, achievement and is used as a goal that is required for a specific task. With the use of standardized performance goals Lei can apply, this st...

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...d lessons learned; these are the last steps in the control process. Here we must apply the appropriate action significant to the success or failure of meeting standards or policy relevant to benchmarks or conduct. This step ensures that operations are adjusted to achieve the planned, results—or to continue exceeding the standards and benchmarks with necessary and appropriate rewards or reprimands. Employees are informed of what needs to be improved, achieved or rewarded for, so that they can improve their performance or continue to meet the standards they have or have not produced. In the Sandwich Blitz case the employee and supervisor, they will be receiving reprimands and punishments with a written and signed statement of misconduct and notice that if these actions continue they be relieved of duty with garnishment of wages equal to the falsified wages earned.