Uncertainty In Managing Uncertainty

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E. Managing Uncertainty
Uncertainty is defined as “a cognitive response and refers to the inability to predict or explain the behavior of others.” [J2] Personality of team members like degree of empathy, emotional reaction and interest towards other cultures influence how they manage uncertainty. The level of uncertainty avoidance varies between different cultures. American culture is low on uncertainty avoidance compared to Russian culture. According to [J1], when people have a high level of uncertainty, their ability to understand another person’s message is decreased and they face a hindrance to predict the other person’s behavior perfectly. Increasing anxiety follows this high level of uncertainty. [J4] To understand effective communication
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When people meet strangers having unfamiliar culture, uncertainty is higher. [J4] When a team has just started, uncertainty is strongly related to communication with others, especially people who came from different cultures. So, managing uncertainty is a crucial process for team building. While people do not express any inconvenience when they have a conversation with people having the same culture, they show difficulty of conversation due to higher uncertainty with strangers from different cultures. [J4] When a team is able to minimize misunderstandings, the team will have effective…show more content…
Note that many of these skills could be adversely affected by having multiple cultures on a team. For instance cultural communication issues can negatively impact common purpose, quantifiable clearly defined goals, role clarity, and mature communication.
Siakas and Siakas [M10] suggest that effective teams go through a number of steps in moving towards being more effective. The second step is becoming aware of “cross-cultural and multi-disciplinary characteristics”, which they say is essential for multi-cultural teams.
Butler and Zander [M2] formulate a model for multicultural team effectiveness based on Composition, Communication, Conflict, and Creativity. Their model is useful but does not fully take into account past experience and is based on current activities that are used by the team members, rather than past experience from intercultural orientation. Although they do say that the cultural background of team members can positively impact the team 's

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