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Chapter 1 introduction to employee training and development
Leadership role in dealing with resistance to change
The impact of employee training
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Training requirements Change Management An organization generally has two ways to raise the level of individual performance: by increasing motivation, the desire of each person to do his or her job well, and by increasing individual capability, which is where training comes in. Training is undoubtedly the most important aspect of a successful deployment. Training provides employees the information and practice they will need to perform their duties effectively, accurately, and professionally. This guidance is essential to provide employees with the correct information as well as the confidence to participate fully. As a part of the development plan for the employee training around the Telemedicine implementation, Capstone Health Consultants is recommending that one of Utopia Medical Center initial steps is to perform an evaluation of how change is managed with their organization and the outlying clinics. Change, by definition, means replacing the past with the future, hopefully with some benefit in mind. Unfortunately, not everyone sees or understands the benefits of the changes or improvements an organization may want to create. At times, there is a certain amount of inertia in any setting -- built in resisting forces to any change or significant disturbance of the status quo. (Andrews 2010) The ability to predict what the barriers are to change in a specific situation is a necessary part of planned change. By taking special measures to resolve, eliminate, or weaken these barriers, organizations can make things happen more rapidly, smoothly, and with less trauma for their employees. (Andrews 2010) Leaders should expect some resistance to management induced changes. Albrecht describes the “nose-dive” syndrome as one a... ... middle of paper ... ...ted with performance on more than 1 measure. No capabilities were associated with performance on depression care or overuse.Limitation: Structural capabilities of primary care practices were assessed by physician survey.Conclusion: Among the investigated structural capabilities of primary care practices, electronic health records were associated with higher performance across multiple HEDIS measures. Overall, the modest magnitude and limited number of associations between structural capabilities and clinical performance suggest the importance of continuing to measure the processes and outcomes of care for patients.Primary Funding Source: The Commonwealth Fund. Lipscomb, J. P. Y., K Robin PhD ; Brown, Martin L. PhD ; Lawrence, William MD, MS ; Barnett, Paul G. PhD (2009). "Health Care Costing: Data, Methods, Current Applications." Medical Care 47(7): S1-S6.
Flinker S., Ward D., Calabrese T., (2013). Accounting Fundamentals for Health Care Management, 2nd edition.
In order to make ones’ health care coverage more affordable, the nation needs to address the continually increasing medical care costs. Approximately more than one-sixth of the United States economy is devoted to health care spending, such as: soaring prices for medical services, costly prescription drugs, newly advanced medical technology, and even unhealthy lifestyles. Our system is spending approximately $2.7 trillion annually on health care. According to experts, it is estimated that approximately 20%-30% of that spending (approx. $800 billion a year) appears to go towards wasteful, redundant, or even inefficient care.
Training and development is essential to employee’s retention, loyalty and overall satisfaction. When employees feel there is opportunity within a company and diversity leading the way employees pride and productivity is enhanced.
Miller, J. (2013). Payers rethink utilization costs. Managed Healthcare Executive, 23(11), 9-9,15. Retrieved from http://search.proquest.com/docview/1458614037?accountid=36202
Health care must be fully accountable for quality and the patient experience is simply the patient's perception of quality. Society should question and debate on how healthcare organizations should show improvement for consumers. This can help organizations create reliable health coverage cost and evaluate medical performances for families and individuals in the future. Physicians and organizations are now evaluating patients with collection of electronic data to improve a patient’s...
-Training: understanding the job well enough to know who to hire and how well they are doing.
According to Mathis and Jackson (2003) referred to the definition of training and development. It can be known that these behaviors are designed by the organization. In order to improve the performance of staffs. Training and development contain a large number of educational techniques and programs. “Training can consist of on-job training, off-job training, formal training, skill
Planning and leading the change: Vision leads to change. Unless there is adequate planning with clear delegation of task, change fails. According to Kotter’s 8-step change model, the leader needs to be aware and define the urgency of the change project and disseminate the urgency to recruit a team that is convenience of the need for the change. The vision of the change project needs to be clear to be understood making effective communication imperative. In any leadership there is always some kind of obstacle that is faced, there will be someone that will try to resist the change; it is the duty of the leader to find ways to check for barriers and remove the obstacle by empowering the team. It is always beneficial to have a short-term vision where the company can see the progress of the change as team build on to the long-term vision. And finally, it is imperative that the change in noticed by others in the day-to-day activity. A leader that plans in leading change will be successful if these steps are followed especially in a hospital setting where there is diverse group of people working towards a common
Managing Change: Who Moved my Cheese? Darrin Ruble National University Managing Change: Who Moved my Cheese? Rashid-Al-Abri (2007) claims that change in the healthcare industry has been a dramatic phenomenon that requires the personnel to accept changes or they will be surpassed by them. Therefore, there is the need to follow the steps of change: evaluation, planning, implementation, and management. The characters are different, but the individual control that these characters display plays a fundamental role in the acceptance and the administration of change.
... problems and carry out planned change through communication and understanding. An important part in implementing positive attitudes and facilitating successful learning is the acceptance of technology by healthcare professionals staff members.
The writer often finds that when organization makes changes to stay competitive there are always someone who will say “we have not done it that way”. Change can scare a person at times. The writer believes that leaders and managers needs to have training and experience in implementing changes to employees that are set in their ways especially employees that has worked
...mplications that allow for opportunities of change. One of the presumptions is for training and staffing (Shi & Singh, 2012). With the utilization of health care improvements, the staff will need additional instructions on the performance of equipment and how to efficiently achieve the desired results. Managers or supervisors recognize the need for supplemental staffing and training to optimize patient satisfaction and quality of care. The health care administrator must also focus on changes in insurance policies and rules governing the provision of medical assistance (Shi & Singh, 2012).
The transformation of a company requires hundreds, sometimes thousands of employees to adopt a new view of its future, a future they must regard as essential. Change management involves managing the process of achieving this future state. Change can be viewed from two vantage points, that of the people making the changes and that of the people experiencing the changes. In the top-down, or strategic viewpoint associated with management, the focus is on technical issues such as the investment required, the processes for implementing the change, how soon the change can be realized, and the outcome. In the bottom-up viewpoint of the employee, the focus is on what the change means to the ...
Change in an organization occurs when an organization identifies an area of where necessary change must be undertaken, examines it thoroughly and adapts to it. This may lead to gaps where employees may not adapt to a certain change and therefore it is important that an organization takes into considerati...
To combat these and other issues that can arise due to a lack of training, the development of a training program will wan...