Training and Development

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Training and development is an essential part of every organisation. It is a learning process that involves attainment of knowledge, honing of skills and altering of attitudes and behaviours to increase the performance of employees. According to Noe & Winkler (2012) training “refers to a planned effort to facilitate learning of competencies incuding knowledge, skills or behaviours that are critical for successful performance in an existing situation” (p. 3). Development on the other hand is also about knowledge, skills or behaviours “but the time frame moves into the future, so that it involves formal education and experiences that will be essential for future performance” (Noe & Winkler, 2012, pg. 3). The purpose of this study was to conduct an evaluation of a training or development program with reference to the Instructional Systems Design process focusing on both training design (formative evaluation) and training outcomes (summative evaluation) in an organisation which in this applied project is the Crest Commercial Cleaners. This applied project will contain sections:
• A discussion of how the development of the program aligned with the program objectives
• A discussion of how the outcomes or objectives were supported through the implementation of the program.
Before we go any further with this applied project, we will first define the two kinds of evaluation that we have mentioned which are formative evaluation and summative evaluation. Formative evaluation refers to the evaluation of training that takes place during program design and development. It help confirms that the training program is well organised and runs smoothly plus trainees learn and are satisfied with the program. It usually involves collecting qualitative...

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...cute and understand. We have also shown that the training outcomes is beneficial to all especially to the franchisees because the skills and knowledge’s they gain from the training can be use outside their work.

Works Cited

Crest Commercial Cleaning Ltd. (2014). About Crest Commercial Cleaning. Retrieved from Crest Clean: http://www.crestclean.co.nz/
McMains, S., & Kastner, S. (2011). Interactions of top-down and bottom-up mechanisms in human visual cortex. The Journal of Neuroscience, 31(2), 587-597. doi:doi: 10.1523/JNEUROSCI.3766-10.2011
Noe, R. A., & Winkler, C. (2012). Training and Development: Learning for Sustainable Management. Sydney: McGraw Hill Australia Pty Ltd.
O*Net. (2014). Summary Report for: 37-2011.00 - Janitors and Cleaners , Except Maids and Housekeeping Cleaners. Retrieved from O*Net Online: http://www.onetonline.org/link/summary/37-2011.00

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