The Importance Of Quality Management

There is no universally accepted definition of TQM, put it is philosophy that cover all the operation at the organization and also after seals (Kaynak, 2003; Yunis et al., 2003). We can consider TQM as enhance all level of management, employees and worker to achieves the performance of organization to meet customer needs.

Brenda Weeks, 1995 “Success of the organization come from the change of environmental, manager and employees are the main function for implement TQM, so organization should determine the level of resistance to change by better survey to detect the reason and identify ways to remove it. Organizations should take the time to diagnose and identify potential ways to remove hurdles to TQM. With this information they are in a better position to explore and remove some of these hurdles to their quality improvement process. They could also be in a position to outdistance their competitors using this information and their quality efforts. If the information has confirmed much of an organization’s intuition about the management and employees, it can still be useful to quantify the most critical gaps more clearly and identify them so an organization can restructure

These findings indicate that the degree of increase or decrease in the product quality performance is determined by variables such TQM. Strong and consistent leadership with the successful implementation of TQM in the organization of the company has dominant effect in determining the performance of the quality of the product in food and beverage companies. Quality improvement programs that have been planned for the company within the framework of TQM practices could be work well if managers can be able to support