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An essay on total quality management
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Total Quality Management
Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture. A remarkable thing is happening as we see the awakening of the individual and the collaboration of empowered people in the team effort of total quality management. It is a renewing, a reinforcing and a building of a bridge of trust among the individuals responsible for accomplishing a common goal (The Total Quality Review; May 1994). One of the goals is to build an organizational environment conducive to job redesign and cross training in order to facilitate job flexibility. TQM initiatives in areas of common concern provide an opportunity to form and better control the relationship with a company's external vital customers and suppliers.
TQM is essential for companies seeking to provide quality goods and services to their customers. The end result is that they will enjoy prosperity and long-term growth. "In order to compete in a global economy, our products, systems and services must be of a higher quality than our competition. Increasing Total Quality is our number on priority here at Hewlett-Packard. -John Young, President of Hewlett-Packard" (www.dmu.ac.uk.htm). Often companies find themselves faced with a dilemma that is rooted to a lack of TQM. This was the case with Apple Computers. They were unable to conceive a working, productive relationship between their managers and engineers. Apple found themselves unable to alleviate this problem, which ultimately hindered it from responding to environmental changes.
The positive effects of TQM has transcended down through the ranks. Non-profit organizations have begun to embrace TQM throughout their organization, relying on the positive results found throughout the business world. Even the Health care industry has initiated TQM to promote excellence in nursing, urging nurses to apply quality improvement.
TQM is a company’s complete “culture of quality” approach which focuses on long-term success. It strives for continuous improvement, in all aspects of an organization, as a process and not as a short-term goal. TQM’s involves everyone in the organization to transform the organization into a forward-thinking entity by influencing attitudes, practices, structures, and systems of the entire organization (Business Dictionary, 2014). TQM was crafted by William Edwards Deming, a statistician who specialized in statistical process control after World War II. Deming outlined 14 points of TQM where all people of an organization can constantly search for ways to improve the process, product, and service. Deming developed the
No matter where you work , schools , university , hospital , software house all they rely on a one specific thing by which they can judge their progress by getting feedbacks of the peoples. The thing is QUALITY, the most important weapon in any organization to optimize the product.
TQM, or total quality management, is defined as "the process that involves everyone in an organization focusing on the customer to continually improve value". I do believe that all organizations should use TQM. It results in better quality products that result in better value, and these are the two aspects, in which customers look at in order to know if they want to buy the product. As long as organizations use TQM, they will always have products that customers are willing to buy.
In the mid 1980s, and into the 1990s, business leaders realized that a renewed focus on quality was required to continue to compete in an expanding global market. (NIST, 2010) Consequently, several strategic frameworks were developed for managing, and measuring organizational performance. Among them were the Malcomb Baldrige National Quality Award, which was created by and act of congress and signed into law by the President in 1987, and The Balanced Scorecard, which is a performance management tool that was born out of research conducted in the late 1980s and early 1990s by Robert S. Kaplan, and David P. Norton published in 1996 (Kaplan, 1996). Initially, the renewed emphasis on quality management systems was a reaction to the LEAN approach to quality management implemented by many Japanese businesses to great success post World War II.
The skill of the leader to create a strong fundament, grow and drive long-term vision for a company, always focused on customer satisfaction, are steered by consistent core standards and principles. Total quality management accomplishes its aims in a company by continuous leadership practice and a purpose, communicative teams and a complete commitment by the management which focuses on customer needs (Prajogo, 2010). In the management system of today, a number of issues are being solved in a case-by-case manner which results often in low organizational efficiency. TQM bests set forth directions and create a holistic customer-oriented attitude under clear and perceptible values based on high expectations. The successful TQM leader makes sure that strategies are well formulated (Beecroft, 2012); standards and techniques for attaining outstanding performance are developed in order to stimulate work distinction, know-how build-up and competences in employees. The leaders act as role models by showing high levels of commitment, involvement in planning and communication with the workforce (Kruger,
For example, total quality management (TQM) does not provide any recommend quality measure tools or methods to speed up the pace for quality improvements (Sadikoglu & Olcay, 2014). It is no longer an issue whether the health care industry should aim for quality, but rather the methods and models used to accelerate quality improvement. Therefore, it is necessary for the leadership to implement a quality improvement program and incorporate different methods and models such as the Plan-Do-Check-Act, (PDCA), Lean, and Six Sigma (Sokovic, Pavletic & Pipan, 2010). Implementing a quality improvement program will not only change the organizational culture, but it will accelerate quality improvement efforts of patients safety and health care
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
Oakland (2003) stated that in those times back to 1988 when he published the first edition of his work on Total Quality Management (herein after referred to as TQM) there were not many other works published by academics on this subject. Nowadays in the twenty first century there are many texts and works have been published on TQM and its numerous aspects such as CI, business process re-engineering, Six Sigma, Lean manufacturing, Kaizen and Business Excellence.
TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...
One of these quality mechanisms is known as the “Juran Trilogy” consisting of Quality Planning, Quality Control and Quality Improvement (Ransom, Joshi, Nash, & Ransom, 2008). The Juran Trilogy is a universal model sighted for a methodology to cross-functional management, which eliminates chronic waste in a system (Lewis, 2006). Juran believe in fitness of use that meant all members of a team should be involved in the effort to make the organizations services into fit for use. The ever-increasing demand for quality has forced organizational leaders to invest in resources for implementing Total Quality Management (TQM) strategies (Jha & Joshi, 2007).
Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
Total quality management (TQM) was founded by Dr. W. Edwards Deming, Dr. Joseph M Juren, Philip Crosby. A simple definition of TQM is a method of management approach for continued success through customer satisfaction. A breakdown of TQM consists of; all members of an organization are contributors to the improvement processes, products, services, and how they interact. TQM methods were taught by well-respected leaders such as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran.
TQM has the potential to bring a change in the approach of organizations in terms of quality in business functions. Today TQM and HRM have been widely used by organizations as a powerful tool to change the way the business functions especially in the manufacturing unit. TQM/HRM has the potential to bring about the desired results of the management in a systematic way. There are many experts who have already predicted that HRM/TQM will stand as a powerful tool in quantifying the business functions and the integration of HRM and TQM will enable organizations to survive in the future to come (Redman and Mathews, 1998).
The ideas about TQM began in the 1980s by W.E. Deming, Juran and Ishikawa (Wageman,1995) Since then, TQM has been identified by many people as an approach that any organisation can adopt to improve quality in business and in education. The underlying principle of TQM is to get everybody on board. Employees should be involved in decision-making of the organisation with the sole aim of achieving profound commitment from the employees or staff, learners and other stakeholders’ satisfaction. Naidah et al (2003) considers TQM as an approach that seeks to change the whole mindset of workers in order to embrace beliefs and principles that are aimed at continuous improvement in order to meet customers (learners) needs and their expectations.
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).