Total Quality Management

Satisfactory Essays
Quality can be defined as meeting or exceeding customer expectations which is one of the key dimensions of customer value. Employee empowerment is a relatively new management technique that is less hierarchical and gives employees more autonomy and freedom in their jobs. Expectations will vary depending on whether the customer is internal or external. It enables employees to make their own decisions when it comes to their job without having to get permission from upper level management. Empowerment lets the person who is closest to the problem make critical decisions. Total Quality Management is a management technique adopted by the most manufacturing organizations. TQM in general is viewed as organization set up which will help to manufacture products at lowest cost by the following various management techniques through continuous improvement. In today’s business world, quality management is a key competitive issue. The delivery of products and services that meet specifications has become a basic requirement of customer’s satisfaction. However, customers increasingly want much more than basic quality. Higher expectations began in manufacturing and are associated with manufactured products; they now apply to all sectors including the service industry, government agencies and even charitable organizations. To meet these higher expectations there are techniques, tools, and methodologies, which when integrated together are powerful sources of organizational change. Total Quality Management (TQM) provides an integrated approach. When applied, with strong leadership support, TQM leads to continuous improvement in managements systems, products and services, and results in delighted customers and stakeholders. Employee empowerment is ...

... middle of paper ... everyone you meet, are appreciation, approval, and attention. Voice your thanks and gratitude to others on every occasion. Praise them for every accomplishment. And pay close attention to them when they talk and want to interact with you. These three behaviors alone will make you a master of human interaction and will greatly empower the people around you. And the wonderful thing about thanking other people is that, every time you say the words “thank you,” you like yourself better as well. You feel better inside. You feel happier and more content with yourself and life. You feel more fully integrated and positive about what you are doing. When you develop an attitude of gratitude that flows forth from you in all of your interactions with others, you will be amazed at how popular you will become and how eager others will be to help you in whatever you are doing.
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