We can start any company successfully if we determine TQM well. TQM tools also can measure the level of the company because it defines the productivity of the organization. TQM model as we can see below: Total Quality Management TQM is a comprehensive, organization-wide effort to improve the quality of products and services, appropriateapplicable to all organizations. Also we can define the total quality management is a master plan which it has to be developed after finalizing different stages. Customer needs can be identified by the organizations and design the products and services for them.
1. What is the paper about? The paper shows that the research has done to improve the performance of the employees through Total Quality Management. What is Total Quality Management? “Total Quality management is a management approach followed by the organizations to provide quality products continuously to achieve long-term success through customer satisfaction”.
1. Sales managers are responsible for directing and leading the sales teams. By understanding the personal selling functions we will be an overall better sales force. Sales teams must be able to identify and relate to the roles of the business and sales functions at all times. By correctly managing your sales team you will boost profits and create a more profitable atmosphere.
With competition in mind, there is something that must always be considered by a company in terms of being beneficial to a company, and that is the quality of what they have to offer and sell. The total quality management of a product is one thing that is going to be the determining factor of how well a product sells, and how much revenue a company will bring in because it is the responsibility of everyone involved with a company to help that company flourish. First and foremost we must know what Total Quality Management is. Total quality management is, and has been defined as a type of approach that is used to improve quality and performance in such a way that it will exceed all expectations of the customer (Murray, 2011). Total quality management tend... ... middle of paper ... ...gement is one that all companies should have implemented within them because it involves every employee to help the company succeed.
After using these tools and techniques, any company will need to establish whether there has been a degree of improvement, to deal with this they must utilize self-assessments or conduct regular audits. In conclusion total quality management is a management system used to continually improve all areas of company operations. If companies adopt any of the total quality management guru?s theories, , or even the lean principles, they will enhance the company, its workforce but most importantly its customers.
What is quality Management activities and function involved in determination of quality policy and its implementation through means such as quality planning and quality assurance including quality control. Quality management principals to all areas of business from starting (design) t end (delivery) and confining them only for production activities. Significance of quality is ,to increased revenue and market share and through this it gives fast response to market opportunities. It helps to improve customer loyalty too. It is also helps to improve organization’s resources for customer satisfaction.
When the marketing process performs well, the customer will be satisfied and buy again. In order to ensure the marketing process does well, the marketing manager should have a good understanding of the marketing concept. The marketing concept refers to a company aiming all its efforts to satisfy its customers. Companies must use a total company effort to satisfy customers. Total company effort includes a company offering superior customer value to attract customers, satisfy those customers, and retaining those customers.
Human resources is the most crucial aspect of an organizations success. By managing their human resources and motivating, training, improving and rewarding their employees companies can create a benchmark in the field of recruitment. Companies who are able to meet their corporate objectives are those who believe in innovation, launching new products on regular basis, believe in hiring and invest on talented and creative people. Their people are kept motivated by incentives and promotion based on meritocracy and they also keep their suppliers and labors happy. This essentially means the employees must be literally driven to feel motivated and become active performers that would result in a positive work environment and enhanced productively levels.
Employers should continually seek effective methods in improving employee morale in general, which also translates to increased production and subsequently, higher profits. The provision of learning oportunities is a classic example of su... ... middle of paper ... ...organization's employees. Based on the above analysis, one can clearly conclude that several factors are of great significance in seeking beneficial opportunities for employees. Employees constitute the core (backbone) of an organization. Ultimately, employers and employees should work in collaboration to create the best working environment possible, for the success of both employees and the organization as a whole.
This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business. In any organization customers should be first priority. Excellent customer service promotes customer satisfaction, employee motivation and gives the business a competitive edge among other businesses.