Total Quality Management

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Total Quality Management

Total Quality Management

Total quality management (TQM) can be the deciding factor on whether a business is going to be successful or not successful depending on the employees and staff that are working in the organization that is implementing this type of management style. In this paper TQM will be defined, along with a description of the impact of globalization on quality, different management styles will be compared, and how TQM applies or should apply to my organization.

Total Quality Management

TQM can be defined as an approach to quality assurance that emphasizes a thorough understanding by all members of a production unit of the needs and desires of the ultimate service recipients, a viewpoint of wishing to provide service to internal, intermediate service recipients in the chain of service, and a knowledge of how to use specific data-related techniques to assess and improve the quality of their own and the team’s outputs (The Quality Assurance Project, 2007). Another way to look at defining TQM would be when the company and the employees focus more on the quality of the product that the company is producing and the need of the customer than numbers each month, quality versus quantity.

Impact

The impact of globalization on quality is going to be dependant on the organization. If the organization is not set up for TQM and the company decides to take on business globally the impact of globalization on quality can have a negative effect. Globalization can be extremely demanding on any organization and without have the proper plan and management style in place it could create long-term irreversible problems. By running a business strictly on the traditional management style and not incorporating TQM the quality of the service or product may suffer causing a loss in profit or even closing the company down all together.

If a company has implemented TQM as part of the organization’s strategic plan for success when doing business globally it could have a positive outcome when it comes to looking at the overall quality of the product or service for the customer. If the quality of the product is good it can create repeat business and additional business that the company may not have had before as long as if fits the requirements of the customer. The success of a company can lie solely on the quality of the product good or bad it can affect the outcome.

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