Us Postal Service Case Study

The United States Postal Service (USPS), also known as the Post Office, U.S. Mail, or Postal Service, the one of the oldest independent government institute obviously manage by the United States constitution, which provides the postal service for people in the country. Since 1775, when Benjamin Franklin was selected at the first Postmaster General of the United States, the U.S. Postal Service has become an institution which is established in order to provide the service of processing, transporting and delivering the mail to the people all around the United State. In the past, the U.S. Postal Service has instantaneously investigated new technologies for continue improving the service, but they are not enough to compare with the new modern technology

Postal Service to the dead end in the past decade and become obsolete. The U.S. Postal Service faces the declining of business management by exchanging and replacing of electronic media, such as e-mail, Facebook chat, and WhatsApp instead of letter mail and the competition of private express companies. Also, the failure of two major encouragements for cost limit and service development. First, the U.S. Postal faces the decreasing of business by the e-mail revolution and online bill-paying. In order to understand the structure of the U.S. Postal Service, we must begin with conceive the method of operations. Carbaugh (2006) mentions that U.S Postage rates vary widely and depends on the mail’s content, weight, size, destination, and how it is prepared and presented by mailer to the U.S. Postal Service. He provides that mail is organized into grouping called classes. There are four main classification of mail consists by following:

(1) First-Class Mail, which includes business and personal items, bills, payments, and advertisements that generated fifty-two percent of the revenue and it is the most profitable factor of the U.S. Postal

(3) Periodicals, which include newspaper’s mail and magazines.

(4) Package Service, which is mainly small packages.

Due to, the e-mail and online bill-paying cause the number of First-Class Mail decreased, which resulted in decreasing in total revenue.

Figure 1, Total Revenue Each