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Verbal communication in health care setting
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When one imagines the interaction between the doctor and the patient during consultation, it is common for an individual to note apparent and routinized activities. These activities include intermittent dialogue between the doctor and his/her patient, the doctor’s regular use of medical equipment (e.g., medical record, computer, etc.), and procedural tests performed on his patient such as blood pressure readings. However, it is important to recognize the significance of non-verbal communication between a doctor and his patient during medical consultation. This paper will concentrate on the doctor’s “body language” along with its implications that can lead to a positive or negative clinical outcome and patient experience.
As the popular idiom states: “It takes two to tango.” As such, so too, does the act of communicating interpersonally. Initially, an individual transmits an internal thought or feeling through his speech and/or actions. Consequently, the receiving individual culls this information and reciprocates an appropriate response. There are no assigned roles deeming one individual as the transmitter of information and the other as the recipient. Instead, the actions are performed alternately (DeVito, 2003). Therefore, more specifically, non-verbal communication requires joint participation between the doctor and his patient.
Non-verbal communication compares distinctly to verbal communication.
Verbal communication is discrete with clear endpoints; it is mostly under voluntary control and communicates our cognitive thoughts more than our emotions. In contrast, non-verbal communication is less easy to interpret: it is continuous even in silence, can occur in several modes at once, operates at a less conscious level, leaks sp...
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Silverman J., Kinnersley P. (2010). Doctors’ non-verbal behaviour in consultations: look at the patient before you look at the computer. The British Journal of Practice, Volume 60(Issue 571), 76-78.
Stepanikova I., Zhang Q., Wieland D., Eleazer P., Stewart T. (2012). Non-verbal communication between primary care physicians and older patients: how does race matter? Journal of General Internal Medicine, Volume 27(Issue 5), 576- 581.
Zimbardo P., Ruch F. (1994). Psychology and life (Polish Ed.). Warszawa: Wydawnictwo Naukowe.
These are Verbal, Non-Verbal and Written communication. Verbal communication refers to spoken contact between individuals, Non-Verbal is unspoken communication such as body language and written communication that uses a different pathway such as a letter. The success of verbal communication is dependent on precise, well defined, clear and age appropriate contact (RCN 2015). For example, a paediatric patient’s diagnosis may be approached with a less detailed account of the illness, thus not to confuse the individual or provoke fear. Furthermore non-verbal communication constructs a large percentage of paediatric nursing cases, due to circumstances where verbal communication is not possible. Patient-oriented care is vital for growing an understanding of the individual’s non-verbal signs of pain, which expressed the importance of actively looking for distress signals (Mattsson 2002). Finally written communication acts as the record keeping and documentation element of nursing care, which is a fundamental skill for all medical staff (NMC 2002). Incorrect written communication can lead to individual missing key changes in a patient’s condition thus leading to a potential fall in a patient’s health (Inan and Dinc
Communication is a vital component of our world and yet 65% of that communication is nonverbal. I will discuss the different types of verbal and nonverbal communication in this paper based off of an episode of Doctor Who. This episode is about Matt Smiths first time playing The Doctor and the different types of communication that he uses throughout the episode. Matt Smith’s performance in this episode shows me that he a mastery of both verbal and nonverbal communication when he is playing The Doctor.
Communication involves the exchange of information between two or more people. Whether verbal or nonverbal, communication serves as the bridge that allows people to share ideas and thoughts. Clinical professionals converse with patients, relatives, and other professionals daily. Conversely, despite having multiple encounters with patients every day, physicians fail to enact the necessary communication and interpersonal skills to effectively listen, instill confidence, and promote following medical advice in patients.
In every society nonverbal communication is one of the most powerful tools that a person can use to interpret the message that is being delivered. Even though verbal communication is fairly straightforward, nonverbal communication allows others to sense the true emotions of the person that is expressing them. For example even though a person may say that they are not irritated, their usage of voice may display otherwise. Nonverbal communication not only reveals hidden messages, but it also complements, substitutes, and exaggerates verbal communication.
My preferred method of interacting with a patient is therapeutic communication and how I communicate with patients daily. Consequently, communication with a patient can be verbal, written, body language, gestures or nonverbal. Avoiding nontherapeutic communication is best practice, as I feel giving a false reassurance is of no benefit and asking “why” questions, is uncomfortable and can make patients and/or family members defensive. A nursing instructor years ago taught me not to tell a patient “you will be fine”, as that is a promise you cannot keep. Instead, I always tell patients “we will take very good care of you”.
I found the feedback the pharmacist gave me to be most effective in educating me and improving my clinical skills. The pharmacist’s comment about my lack of non-verbal communication was especially relevant. Mehrabian’s (1981) research shows that 55% of meaning is in facial expression, 7% in spoken words and 38% in tone of voice. Therefore, for more effective communication and patient education it is important that my body language is engaging and appropriate to the situation.
Nonverbal communication is rich in meaning. Everyone communicates through nonverbal gestures and motions. I realized that you can decipher a lot from an individual or individuals by just paying close attention to what they do, and that words are not really necessary. Watching two people interacting, I figured that they are really close by their space communication, eye language, and body movements.
Burgoon, J. K. Buller, D. B. and Woodall W. G. (1989). Nonverbal Communication: The Unspoken Dialogue. New York: Harper & Row.
Communication involves relaying information from an individual to another through the use of verbal and nonverbal techniques. Many factors affect the effectiveness of information relay. It involves evaluating verbal aspects such as tone of voice, the emotional content being communicated, the timing and rapport of the interaction with patients, and nonverbal techniques such as facial expressions, time invested. It is necessary for productive and satisfactory work environment, improved patient outcomes, and settling conflicts. The purpose of this paper is to identify issues with ineffective communication and ways to improve proper communication throughout the a hospital’s interdisciplinary team and patients.
When we communicate, we can say a lot without speaking. Our body, our posture, tone of voice and the expression on our face all display a message. If our feelings don’t fit with our words, it is often the body language that gets heard and believed. Nonverbal communication is a rapidly flowing interactive process. Self-awareness and an understanding of the cues you may be sending are paired with the cues others send and pick up from you. To do this effectively, it is necessary to clear your mind of all distractions. Try planning, creating, talking to yourself, thinking about the other person or what to say, then you won't be paying attention to the moment-to-moment experience, have the presence of mind to pick up on nonverbal cues, or fully understand what's really going on in the conversation.
Some examples of the supportive communication includes smiling, leaning towards the patient (proxemics), making eye contact, and using a warmer tone of voice when speaking. The unsupportive nonverbal communication included no eye contact, minimal facial expression, and a cold tone of voice. This shows that nonverbal communication is not only a very important aspect of communication in general, but contributes to the overall well being, or discomfort of others as
Non-verbal communication decodes messages using body language and facial expressions. Therefore, non-verbal communication is a type of language as its own that can be used universally. This includes, touching behavior, proximity, eye contact, gestures and many more. Furthermore, non-verbal communication can be misinterpreted as well because people from other countries has different ways of interpreting gesture...
It is important that the patient does most of the talking throughout the interview, so that the doctor can elicit all of the information about the patient’s illness.... ... middle of paper ... ... A. (1981) The 'Standard' of Physician – Patient Communication.
Communication plays a vital role in all areas of healthcare, yet its importance is often overlooked. Whether it is a doctor talking to patients about treatment options, or strangers comforting one another in a waiting room, communication is happening everywhere and almost always, we underestimate how important it is and how it truly affects our medical experience. In the movie The Doctor, this is exactly what happens, causing a whirlwind effect of emotions and learning.
I learned a lot about Human Communication in this class when I read the chapter about Nonverbal Communication. Nonverbal Communication is the process of using messages that are not words to generate meaning. I learned that it happens every day. I also learned that is very hard to read or understand depending on the person you are speaking to or with. Verbal and Nonverbal codes work in conjunction with each other. The words we speak or say are used in conjunction six different ways: to repeat, to emphasize, to complement, to contradict, to substitute, and to regulate. I never knew until reading this chapter that we do these things all most every time we communicate. These are things I took for granted until now. I now know that I will pay