The Seven Principles Of Communication And Verbal Communication

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Verbal and non-verbal communication is conveying information from one place to another. Verbal communication is when information or messages are communicated or exchanged through words. There are two types of verbal communication consisting of written and oral communication. Verbal communication involves ‘face-to-face conversations, group discussions, counselling, interview, radio, television, calls, memos, letters, reports, notes and email’ (The Business Communication, 2017) .Whereas, non-verbal communication are information or messages that are exchanged or communicated without any verbal communication. The process of non-verbal communication is sending and receiving wordless messages. ‘Non-verbal communication is a prevailing weapon in face-to-face communication instances, articulated deliberately in the presence of others and perceived either consciously or unconsciously. Often non-verbal communication is unintentional people are not even aware that they are sending messages. Non-verbal communication takes place though gestures, facial expressions, eye contact, physical proximity and touching’ (The Business Communication, 2017).There are seven principles of communication utilised whilst communicating and that is a package of signals, a process of adjustment, involvement of content and relationship dimensions, is ambiguous, sequences are punctuated, involvement of symmetrical and complementary transactions and lastly communication is inevitable, irreversible and unrepeatable. Furthermore, there will always be constraints to effective communication regardless of how well a business is doing. Interpersonal communications mostly will fail because the message may not be precisely interpreted the way the sender anticipated. Thus, it... ... middle of paper ... ...their employer’ (Kohpeima Jahromi, Tabatabaee, Esmaeili Abdar & Rajabi, 2017). Thus, if businesses want to be successful, they should gather feedback from their employees and customers. In addition, communication not only needs to be effective but professional as well. In the health sector, when making referrals to other health professionals, it’s a three way communication route. Therefore, it is crucial that the message is clear and concise to avoid any confusion and misunderstanding which could end badly for the patient. A way to monitor this is to be constantly checking up on either parties if they have anything that needs further clarifying such as jargon terminology, be ready to respond to their queries and never ignore their concerns. Bear in mind that clients’ always comes first, their satisfaction depends on how well they’re being communicated and treated.
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