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Implementing change in workplace
Literature review on employee resistance to change
Why do organizations experience resistance to change
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Recommended: Implementing change in workplace
As the department manager of the sales division of XYZ Corporation, we are faced with an outdated method of tracking sales. IN this day and age, it is crucial that we have a process of tracking sales that shows us data and analytics allowing us to be most competitive in the marketplace. Our current system does not provide us with adequate information and inhibits our ability to analyze our present day sales putting us at a disadvantage when faced with growing the organization. Six Step Method In order to implement the much need new system for tracking sales, the Six Step Method provides all the necessary steps needed for successful change implementation. This method has been referred to as the “Big Six” and it will help to ensure the process …show more content…
It is imperative the person behind the change have a vision and maintain that vision through every step in the change process. The vision could be described as the driving force behind the change. This change must be implemented and enforced by the top of the organization and should be trickled down to the bottom. If all members of the team responsible for the change understand and believe the vision it will result in a feeling of belonging and commitment to the very change happening. A clear statement about the vision and process for change will be communicated to all levels of the organization. Communicating Success is highly dependent upon clear and consistent communication. Communication breads understanding and feelings of safety amongst members of the team. It can help to serve as a guide and driving force for the organization from the top, down. Immediate communication of change helps to diminish rumors and false communication amongst and organization and will squash bad energy and fear. The members of the team will receive an immediate statement about the change so that they hear it from their leader before any other source. …show more content…
Change is not a natural state and takes a very hightened effort to perform. A person needing to change their routine puts out an extraordinary amount of energy, much more than it would take them to perform their customary routine. With this being said, managers must anticipate and be prepared for resistance to the change in process and routine. “Complex implementations and change initiatives in organizations generally experience high failure rate” (Umble,M., Umble,E., 2014). Management should expect several layers of resistance and prepare for them accordingly. The resistance will come in many phases such as: the argument that there is no need for change, the argument of the true nature of the problem, the argument about the way the problem is to be solved, arguments about the details of the way the problem will be solved, arguments about how the solution to the problem will cause additional problems, arguments about how the solution to the problem is not a feasible one and many negative attitudes about the change process and new problem
Leading Change was named the top management book of the year by Management General. There are three major sections in this book. The first section is ¡§the change of problem and its solution¡¨ ; which discusses why firms fail. The second one is ¡§the eight-stage process¡¨ that deals with methods of performing changes. Lastly, ¡§implications for the twenty-first century¡¨ is discussed as the conclusion. The eight stages of process are as followed: (1) Establishing a sense of urgency. (2) Creating the guiding coalition. (3) Developing a vision and a strategy. (4) Communicating the change of vision. (5) Empowering employees for broad-based action. (6) Generating short-term wins. (7) Consolidating gains and producing more changes. (8) Anchoring new approaches in the culture.
To map out the most effective routes when creating territories, the fourth step encompasses the use of comprehensive software packages along with feedback from the sales team. Sales and customer analysis are also providing valuable information in this step. Finally, after the manager considers differences in abilities among salespeople and their effectiveness with different customers, the salesperson should be assigned to the territory where he or she can contribute the most to the company 's success. Ultimately, it is the responsibility of the salesperson to maintain and adjust his or her schedule to produce more effectively (Talley Jr., 1961,
Instead of segmented purchasing through regional managers, all purchasing decisions were shifted to Atlanta, Home Depot’s headquarters. He also changed the managerial decision making process to be based on performance data rather than “gut-feelings”. Companywide analytics and improved information systems were implemented to support this new approach. In addition, GE engineering processes such as six sigma was used to create strict KPIs to allow management to track performance of stores. Failure to meet KPIs resulted in termination of managers or employees, creating a climate of fear.
There are two aspects of the article that pertain to various class discussions. First of all, the use of such lists, directories and databases by sales associates of pharmaceutical and medical supply companies is one type of prospecting discussed in class. Some lists may include just names and telephone numbers of people within a particular industry or profession. However, other databases, including that which was being sold by the AMA can include more pertinent and valuable information to sales associates. These lists can help the associate in pursuing and qualifying leads, yet it should not be the sole source. Searching through these databases should be combined with other forms of prospecting such as networking, trade shows, promotional activities, or through satisfied customers.
Improve decision making on customers and sales orders based on the information provided by the new system.
Changing situations throughout the world affect all organizations in business today. Therefore, most organizations acknowledge the need to experience change and transformation in order to survive. The key challenges companies face are due to the advancements in technology, the social environment caused by globalization, the pace of competition, and the demands regarding customer expectations. It is difficult to overcome the obstacles involved with change despite all the articles, books, and publications devoted to the topic. People are naturally resistant to fundamental changes and often intimidated by the process; the old traditional patterns and methods are no longer effective.
...y understand of why the change is needed. For example he can provide the employees with the pros and cons of the current process and how the new implemented changes will improve the organization.
The transformation of a company requires hundreds, sometimes thousands of employees to adopt a new view of its future, a future they must regard as essential. Change management involves managing the process of achieving this future state. Change can be viewed from two vantage points, that of the people making the changes and that of the people experiencing the changes. In the top-down, or strategic viewpoint associated with management, the focus is on technical issues such as the investment required, the processes for implementing the change, how soon the change can be realized, and the outcome. In the bottom-up viewpoint of the employee, the focus is on what the change means to the ...
Communication: it is a key factor that allows feedback between all team members, therefore enables the team to have an appropriate organizational cli...
Implementing change in the workplace is a dynamic process. Although change itself can be controlled and limited to some degree, innovation is substantially even more dynamic. This dynamic, unpredictable process introduces vulnerability, which can lead to employee frustration. Just as the scenario addresses, many individuals become motivated at the thought of change and innovation; however, the change does not occur due to resistance or other obstacles. Much of this resistance arises from the unpredictability and vulnerability of the process. Managers must be able to prevent or manage resistance by using tools and strategies to smooth the process.
Developing a new sales organization, which it calls market organization structure where salespeople are assigned specific types of customers and required to meet their customer needs. That the advantage for Western Region when it organizing according to these customer types: grocery chains and food coops, distributor, and etc. This ensure the depth of understanding how their customer use and purchase their products. Decreasing the number of customer duplication. However, the disadvantage of this organization structure, salespeople would be more pressure due to so many of customer types. In addition, the company would spend more money just to meet the customer
Base on the case of “Your Choice Furniture”, we marked this system's analysis to formulate solutions in this report; it assisted in evaluating the impact of recent change information technologies of “Your choice furniture” business system for evaluating how well the firm will be performing.
Robbins et al. (2011, p. 186), states ‘Change is an organizational reality and affects every part of a manager’s job’. Today’s wave of change primarily created by economic condition so change is now such a constant feature of organization life (Goodman, E. 2011, p.243). Organizations need to be changed at one point or another in structure, technology or people. These changes are defined as organizational change (Robbins et al. 2011, p.18). Organizational change is important because changes can increase effectiveness and efficiency, the innovation of products, services as well as dealing with changes in external and internal forces (Goodman, E. 2011, p.243). However, ‘the bottom line is that organizational change is difficult because management systems are design and people are rewarded for stability’ (Lawler, E.E. & Worley, C.G. 2006, p.11).
Being in a position of management, it is your responsibility to ensure that your team of associates are well informed on what they need to accomplish. With poor communication, there may be a lack of understanding of what is expected. This creates a domino effect in which every step down the way is performed. Beyond the consistency of strong work production, the morale in the workplace may be affected. It can be disheartening to an individual to put so much effort into what they are being paid to do just to find out that because of poor communication their work may have all been for nothing. Being a good leader doesn’t only require that you have the ability to communicate, but to be able to listen. Taking in the information and comprehending it is the first step to conveying what you are looking to accomplish. Getting to the point with people immediately with a task at hand can prevent the inability to finish any given responsibility in a timely manner. Sometimes change in the workplace can bring out a side in someone that you wouldn’t normally face with a normal interaction. People become comfortable with how things go on a day to day basis. When changes in management occur or policies change after a longer period of time, the most loyal of employees can take an offense to a change and have it not sit well with them. This ties in to not only being able to effectively
Over the past three months, department sales have declined an average of 15% versus the same three months last year. The purpose of this memo is to recommend a process for the company to implement in order reverse the sales decline.