The Role Geofgraphic Information System

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THE ROLE OF GIS
The geographic information system (GIS) incorporates software, hardware and data for capturing, observing, analysing, managing and displaying all varieties of geographically referenced information. With GIS, service providers are able to analyse, question, interpret, visualise and understand data that reveals trends, relationships and patterns through maps, charts and reports. This then enables service providers to make improvements on the delivery of services and collect baseline information on the satisfaction of the quality of services delivered. Human Sciences Research Council made use of GIS to gain information on service delivery on the two trial studies they did on the Metropolitan area of South Africa to the City of Tshwane and the Rural Areas to O.R Tambo District Municipality. The GIS information they obtained aided their studies with the focus being on identifying important services and target areas; establishing liability structures between municipalities and citizens; researching the levels of satisfaction with service delivery; and enabling the supervising of municipalities’ delivery of primary services.
CONSTRUCTIVE SUGGESTION
Through my investigation of service provision in Kensington, I felt that there could be improved efforts in the recycling of solid waste. The only refuse collection recycling option from Pikitup is the Ronnie bag reserved for paper waste and I feel that there should be plastic, glass and tin options available to each household as well. The convenience of refuse collection once a week from each household with additional recycling options may create a higher incentive for households to separate their waste for recycling. A further incentive could be added if, for instance, each ...

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