The concept of quality management system The term of quality can be defined by various meaning to different people. In the book of Project Management Body of Knowledge (PMBOK) say that concept of the good quality is achieved when the requirements are completely satisfied. For example, sport cars may be good for racing but unsuitable to go into jungle. Therefore, the quality may be different from how they defined the function which meets the product purpose. Since the quality is measured by the user satisfaction, so it should include the certain characteristics; functional efficiency, appearance, ease of installation and operation, running and maintenance cost, safety, reliability and maintainability The quality management system means …show more content…
Method, skills and control and applied in consistent way (Dale et al.,2007; Hallstrom, 2000). A quality system should include the defining requirement, communicating policies and procedure, supervising the work performed and improves the overall teamwork (Dale et al., 2007). The each document that established is important to describe the quality management system and the activity through which is created, assured and continuously improve. The fundamental documents behind quality management systems …show more content…
The organizational culture should consider how to be dealt with a change by the quality management system. It is very difficult task for any organization to changing the norms that have been established under a long period of time and make a long lasting task to change the culture. It make the barrier of culture one of the most difficult task. 3- The managerial and employee recognition of the importance of quality - Beckford makes a suggestion that management should acknowledge the importance of quality and concern about the entire organization. Quality need to be treated as a part of the problem when the product do not go as expected and it will be lack for quality that may cause to decline. The management should not give an attention to being purely productive alone but it should come with the quality too. The employee should adopt this attitude as well. The other barriers that present in Dale et al. (2007)
According to Merriam-Webster, quality is defined as how good or bad something is. This applies to all things such as a computer, food, and even life. However, Pirsig goes beyond the superficial and explores the true meaning of Quality.
Inputs to quality planning will include: the scope baseline, the individual project requirements that, when taken together, constitute the full project scope; the stakeholder register which identifies those individuals who will actively contribute to the execution of the QP and who therefore need to be involved in quality planning; cost and schedule baselines which have a cascading effect on project scope; and, the risk register, which details the areas of risk that are related to quality and that may affect the planning process. Finally, we will also integrate the tenets of our quality p...
On the other hand, the company has developed an internationally recognized Quality Management System based on MS ISO 9001:2000. It specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory require...
Quality by Design focuses on a risk based approach to ensuring process and product quality through an in depth understanding of product attributes and the overall process and product performance. This concept will be achieved by defining the product to be produced and through the identification of Critical Quality Attributes (CQA) and their potential impact upon the process and the final product. The Quality by Design System will be shown in the following diagram:
In 2015 last versions of standards ISO 9000 “Quality management systems - Fundamentals and vocabulary” (ISO 2015a) and ISO 9001 “Quality
Total quality management is a management philosophy aimed at continuous growth in quality improvement of products, processes and services to achieve and surpass quality standards. It consists of strategic planning, organizing and implementing each process activity and of removing all the wasted effort and energy that is routinely spent. It is a methodology of strategic overview of quality and focus on prevention not detection of problems.
Quality relates to ensuring that the item or service supplied firstly meets the specification but also that considers the lifespan of the product, ease of repair and maintenance (Coyle, 2017). For example, a light fitting may meet the required light output specification but if it only lasts a few hours before blowing it would not be suitable in a long-life appliance.
The word quality management comes into our mind means managing quality not only improving product quality. While making a product, the needs and demands of the customers must be kept in mind and the product should be up to people’s expectations. (Simons, 2000) says Total quality management is a very popular approach as it signifies the calibration and rationalization of operating procedures to guarantee high quality and low rates. The success of this approach depends upon the evaluation of manager’s performance. (Abernethy, 2003). A concept tells that conferring to consumer’s perception, quality is, satisfying his or her needs which includes its exterior, its working capability and its dependability.
Quality is defined as a process that measures the requirements of the satisfaction pertaining to the end product, it can be measured as integrity, customer satisfaction and on a personal level of satisfaction, as well as identify if a process or procedure is working within its control limits. Quality, typically identified and perceived as a nonvalue added process simply because in a perfect world were all processes are built and constructed, the design already includes the quality within the process, solely the end customer is not willing to pay extra money for a quality issue, their expectations are when they purchase a product it is a quality product. So when the process is out of control we risk the chance of a high level of customer dissatisfaction
Total Quality Management has many definitions. Gurus of the total quality management discipline like Deming, Juran, Crosby, Ishikawa and Feigenbaum defined the concept in different ways but still the essence and spirit remained the same. But the essence has more or less been to develop an approach to problem solving, conformation to standards for customer satisfaction. With management functions getting complex, approaches to managing quality in functional areas are becoming difficult. Organizations, which have successfully use TQM principles, have customer and quality embedded in their corporate
As we have discussed above several definitions of quality that is totally based on the number of quality characteristics and these characteristics could be used to reflect the quality of software product or in other words we can say that quality can be measured by many characteristics or attributes but when we talk about the group of attributes, it is required to be defined that are appropriate for software and group of these attribute are responsible for defini...
Identify three criteria you consider to be the most important in a quality system. Briefly discuss your rationale for selecting these criteria.
Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.
Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world scientists have defined it in many different ways. In this research paper, I will emphasis on the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of a paper which say that your company is certified in having QMS so you can only hang this picture or certificate on the wall and tell your smart customer that you have it. In fact, no blames on them, they have not used this system yet, they do not know that this system save a lot and a lot of money for companies. They do not know that this system create a dynamic motion within the companies so everyone know what he/she is doing, everybody understands his/her role, and everyone can feel being an important part of the process then everybody can work towards a clear and unified target. However, having a lot of benefits requires a reasonable cost and in the same time it worth. There are several organization which are concerned and involved in this issue, those organizations have produced a unified standards and those standards have its requirements. The International Standardization Organization which located in Switzerland which have a contribution of 157 countries have produced a standard which is concerned about the QMS.
The word quality as defined by the oxford dictionary means ‘the standard of something as measured against other things of a similar kind; the degree of excellence of something’ .