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Total quality management has become a necessity in today's society amongst businesses and consumers. Organization and consumers believe that quality is very important, and it will make or break an organization. Ensuring quality in products helps eliminate liability that would come from defective products, and it increases the rate of the returning consumer. Companies are liable if there products were made poorly, and if they cause a disaster from the use of their products. According to Achieving Quality through Continuous Improvements, it defines total quality management as:
Nikkan Kogyo Shimbun, Ltd. (1988). Improving product quality by preventing defects. Cambridge, MA: Productivity Press.
Getting full support from management and employees is crucial for the success of the ISO 9001 quality management system. The earlier yo...
Hashmi, K. (2008). Introduction and implementation of total quality management. Retrieved September 9, 2008, from http://www.isixsigman.com/library/content/c031008a.asp.
Feigenbaum, (1990). Total quality management and sustainable competitive advantage, Journal of Quality Management, 5 (2000), 5-26
Today, rigorous application testing is a critical part of virtually all software development projects. As more organizations develop mission-critical systems to support their business activities, the need is greatly increased for testing methods that support business objectives. It is necessary to ensure that these systems are reliable, built according to specification, and have the ability to support business processes. Many internal and external factors are forcing organizations to
Software exists for processing these often complex formulas to help managers formulate and integrate a plan for performance improvement. nMetric (2012) is a supporting software manufacturer that supports multiple manufacturing and quality improvement programs. Through explaining their product’s capabilities and how their product can be implemented, nMetric identifies the process improvements of Lean Thinking, The Theory of Constraints, Six Sigma, and Total Quality Management, and how they can support them in their company’s propaganda. The article goes on to briefly explain each process improvement and how nMetric can interface and integrate with each. Though each improvement methodology has been explained previously in this review, it is of interest to discover how new improvement software like nMetric can be utilized to be of assistance in today’s process improvement issues. In Lean Thinking (Manufacturing), nMetric assists in value stream mapping by tracking and virtually replicating specific boundaries of production scheduling and the production environment. For Six Sigma and Total Quality Management that uses statistical data to analyze the effectiveness, efficiency, repeatability and accuracy of workflow and processes, nMetric touts their ability, through integrated real-time charting, to allow
Making its first appearance in the 1950’s and continuing to grow each day since its increase in popularity in the 1980’s, Total Quality Management is another trend effecting Cost and Managerial Accounting (American Society for Quality, 2016). Total Quality Management is a philosophy that focuses on quality in every part of the business in order to meet stakeholders’ needs with efficiency and effectiveness, all without compromising ethical values (Chartered Quality Institute, 2016; American Society for Quality, 2016). It is important to note that Total Quality Management is not a means to an end, but instead is the end goal itself. Meaning that Total Quality Management is not a process used to achieve a goal, but instead
Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture. A remarkable thing is happening as we see the awakening of the individual and the collaboration of empowered people in the team effort of total quality management. It is a renewing, a reinforcing and a building of a bridge of trust among the individuals responsible for accomplishing a common goal (The Total Quality Review; May 1994). One of the goals is to build an organizational environment conducive to job redesign and cross training in order to facilitate job flexibility. TQM initiatives in areas of common concern provide an opportunity to form and better control the relationship with a company's external vital customers and suppliers.
Discuss the application of William Edwards Deming’s 1st principle of quality management (i.e. create constancy of purpose toward improvement of product and service) through the use of a 21st Century industry example.
This is where good communication within the quality department and with other departments such as production comes into play. Communicating with employees and across departments will help in staying on top of things and being aware of what is going on in each department. (Conlow, 2006). In order to help prevent issues with quality, it is very important that when issues are found, they are immediately reported to the production team. This will ensure that production of faulty parts will cease until the problem is found and repaired. This will also prevent the quality team from continuing to check parts that they know will be faulty. In addition to reporting issues to other departments, there should also be ongoing training and education provided to employees to make sure that everyone is up to date on any new technology or processes deemed necessary for growth. Giving employees an opportunity to learn, grow and develop teamwork skills is important (Conlow,
In other words, the process takes responsibility for quality throughout the project’s life cycle. Quality Assurance also have outputs that are change requests, project management plan updates, project documents updates, and organizational process asset updates. Quality Assurance in conjunction with its outputs have inputs for continuous quality improvement and they are quality management plan, process improvement plan, quality metrics, quality control measurement and project documents (Schwalbe, 2016). For example, in a headphone manufacturing company, the quality control finds that batch of headphones have poor sound quality and recommends discarding headphones produced past its initial 3 weeks. The quality assurance investigates and reports that the supplier has changed components in a part of the headphone that caused the issue and demands the supplier to make a change and fix the issue (Spacey,
The total quality management is valuable asset for Longxi providing it was an competitive edge over most of other competitors. However Longxi needs to improve the quality control system further to meet industry accept standard, i.e. ISO9002 to expand further into the overseas markets.