The Purpose of the Literature Review

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The purpose of the literature review is to identify and highlight the important variables, and to document the significant findings from earlier research that will serve as the foundation on which the conceptual or theoretical framework for the current investigation can be based and the hypotheses developed (Cavana, Delahaye & Sekaran 2000). This stage is important to convince the reader that the researcher is knowledgeable about the problem area and has done the preliminary groundwork to conduct the research, and also that the conceptual framework will be built on the solid foundation of existing knowledge The literature review has emphasised on the importance of four major and common factors in regards to managing knowledge work, that is, communities of practice, information technology support, KM activities, and performance outcomes (Davenport & Prusak 2000; Demarest 1997; McDermott 1999). Much of the existing research on knowledge creation focuses on the source and state of knowledge. In fact, the term management control of activities that may be uncontrollable or stifled by ...

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