The Process of Decision Making

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Organizational behavior helps managers to improve the organization in a good way. Decision making process is the one of the behavior in human organizational behavior. According to McShane and Von Glinow (2000), “decision making a conscious process of making choices among one or more alternatives with the intention of moving toward some desired state of affairs”. Decision making is a linear process and it includes six steps such as identifying the problems, gather and evaluate data, list and evaluate alternatives, select best action, implement the decision and getter feedback (refer to Figure 1 in Appendix 1).

First step in decision making process is identifying the problems. As McShane and Von Glinow (2000) stated, a problem can be defined as abnormality in present and preferred situation that happen in an organization. The actual process of decision making starts from problem identification. Questions should be asked in order to find a best solution (Prasad, 2008). If there is an inconsistency between the objectives and real situation, there will a need for action. Reliable information is very crucial in this step whereas wrong information will lead to unnecessary decisions in an organization as stated by Griffin and Moorhead (2010). For an example, the organization members should consider doing a need analysis to identify the difference between desired and actual achievements according to their current situation. When a manager diagnose and analyze the problems carefully, a problem can be identified obviously. When individual or the organization make a decision, there is important to take note more irretrievable the solution once appliance; they more concern about the real decision. In addition, the company more do analytical t...

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...tions do not take properly, the manager has to measures appropriate decision to correct the situation.

The last stage of decision making process is gather feedback from manager decision. As McShane and Von Glinow (2000), the decision models involves calculating the result whether the gap has tapering “what is” and “what ought to be”. Normally this information should come from efficient targets so that relevant feedback is objective and easily observed. The gather feedback present suggestion whether this decision and it is implemented properly (Prasad 2008). Evaluation is also an important part of decision making because decision making is a non-stop, endless process in management. Therefore, the decision making process in organizational behavior helps manager to identify a good solution for problems. These steps do not repeat again because this is a linear process.
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