The Objectives Of The Canadian Blood Services (CBS)?

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1. What are the objectives of the Canadian Blood Services (CBS)?
The following are the objectives of the CBS:
• To help Canadians who need blood transfusions
• To encourage other Canadians to make blood donations and increase donation retention
• To provide safe products and services to Canadians
• To distance themselves from contaminated blood scandal that took place during the 1980s and rebuild the trust of the public
• To assist with the advancement of patient care beyond the traditional realm of blood and related products
• Manage supply according to demand – be able to match the supply to the seasonal variations in the increased blood demand
2. Perform a SWOT analysis for CBS.
Strengths:
• Growth in the annual units of blood collected
What is the consumer decision-making process in blood donation?
The consumer decision-making process when it comes to blood donation is generally associated with activities or considerations associated with purchasing or obtaining physical products. The decision making behaviour can be divided into 5 steps:
1. Problem recognition: for a person to be motivated to donate blood there must be a recognition of ‘not’ an ‘ideal state’ or recognition of a problem
2. Search for information: the research that the consumer conducts to gather information can be marketing or non-marketing based. It can also be gathered by talking to a friend who donates or to someone from CBS
3. Evaluation of alternatives: once they have gathered a sufficient amount of information, they have to evaluate the various alternatives and make a choice. An example of such an evaluation might be “which is the blood bank closest to where I live?”
4. Decision to Donate: once all the previous steps of the decision-making process have been completed, the consumer decides to donate
This is because the “A” donors are highly empathetic and altruistic, they are more likely to travel more than 30km to donate and they are more like to donate every two months. They enjoy helping others and they believe in contributing to the community and sharing their good health. They could also target “B” donors because these donors are only second to “A” donors in their altruism and empathy. They are also willing to spend more than three hours donating blood and are willing to travel 30km to donate. However, they are less likely than “C” donors to advocate and set goals about giving blood. Therefore, CBS should primarily focus on “A” donors because they care not only about the donation of blood but also about what happens to the blood and the recipient. Within this segment of “A” donors, CBS would hugely benefit by targeting more men. This is because women are currently more likely than men to donate and therefore they need to design a marketing strategy that targets men and encourages them to increase their participation in donation.
6. What is the best positioning for CBS?
The best positioning for CBS would be as a not-for profit charitable organisation which enables individuals to reach out to others and save lives, and also as a trusted brand in the delivery of healthcare. This is likely to entice those people who are eager to help others and who find great joy in doing so. It will also encourage consumers

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