VoiceXML the New Standard for Voice Applications
From the initial introduction of VoiceXML in March of 2000, the world of customer service and voice applications have been turned upside down. Before VoiceXML, companies were complaining about the flexibility of their voice applications. Problems were arising because consumers were growing tired of using the touch-tone keypad on their telephones to select options and companies were losing more money than they would have liked. In order to increase the portability of their applications, companies decided to find a new way to standardize their interface. The solution that came about was VoiceXML, which was created by Motorola, AT&T, Lucent Technologies and IBM.
The VoiceXML language is based on the World Wide Web Consortium's XML standard. Through the use of VoiceXML speech enabled applications have begun to help companies cut costs and deliver superior service. This standard has almost revolutionized the way that companies handle automated calls. This standard has started a competitive market for other platforms that enable businesses to improve all processes of their customer care and communication over the phone.
VoiceXML or VXML is an open standard for building and controlling intelligent voice applications that incorporate speech recognition and text to speech technologies. According to Xiaole Song, VoiceXML is designed to be platform independent around the same server logic pull model used for HTML applications. Developers are able to create audio dialogs that have speech, audio, and the recognition of spoken and touch tone input and mixed conversations. Most of the existing automatic call handling systems lacked intelligence because they were built on menu st...
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...2001, Aug 1) Let voice XML speak [Online] 2 pages; Available: http://www.wirelessreview.com
Song, Xiaole. (2004, June 14) Implementing Speech-Enables Contact Center Applications [Online], 6 pages, Available: http://www.tmcnet.com/
Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com
Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com
Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com
SPEECHTEK (2005, Aug. 1) VoiceXML Platform Certification Program Gains Momentum [Online] 2 pages, Available: http://www.voicexml.org/press/press_releases
It is crucial that individuals take precautions when using technology to have conversations with others. Due to the fact that it can be dangerous, effective telephone communication is very important. Before using technology as communication devices, it is a good idea to know the main issues regarding it. It is also a good idea to know about any recent developments and how it affects its users. By making sure the technology has high ratings and positive feedback, there is a greater chance that you will be happier with the outcome of your purchase.
Style: Using the correct talk cards will lead to the audience paying attention and interested in what I have to say next. I will keep them on edge so that cell phones do not become a problem.
The proposed system will allow the customers to ask questions and get an instant re-sponse from the call centre operator.
Automatic speech recognition is the most successful and accurate of these applications. It is currently making a use of a technique called “shadowing” or sometimes called “voicewriting.” Rather than have the speaker’s speech directly transcribed by the system, a hearing person whose speech is well-trained to an ASR system repeats the words being spoken.
First of all, despite the evidence, very few were convinced that facilitated speech could be untrue or ineffective. An interview with the founder is the strongest example of belief perseverance in...
III. Key Idea #3: Technology enables to voicing a speaker’s lessons to influence a wider audience.
It’s estimated that about 80% of companies that offer strong customer service overshadow their competitors. Today’s customers are looking to spend their money on goods and services from companies that offer the customer experience they’re looking for. Many businesses lose potential customers when they route them through a phone tree or voicemail. The solution to this problem is simple; live answering service ensures that this does not happen.
Is the way we use our phones in modern day use an effective way to communicate with individuals? Reflect on everyday life conversations, it can relate to you, the audience
The virtual assistant is flexible to allow a live receptionist answer to customer call during business hours before any automated greetings and plays the menu. It is also possible to customize the virtual receptionist to forward calls to a certain extension, record and upload custom greeting for the company and have it played continuously or as the virtual assistant dials t...
One of the main benefits of speech recognition system is that it lets user do other works simultaneously. The user can concentrate on observation and manual operations, and still control
In conclusion, the main benefit of voice recognition is the extra added level of security that it provides its consumers. This technology is very secure but most of all software programs have its problems as it grows. In time I am sure it will become one of the most successful software applications in the large expanding field of electronic documentation and health records.
...s by authenticating an individual by the sound of his or her voice” and “Mobile work force increasingly, speech recognition tools are being used to provide mobile work forces with hands-free access to corporate communications tools, such as voice mail, email and corporate directories”.
Throughout the past 100 years, we have had visions of what the future would be like thanks to the creative minds behind movies and television shows. Many predictions as to what the future would be like have come true, while others are still far off. One element that can be seen in almost all futuristic fictional forms is that of speech recognition. Right now, developers are hard at work trying to make speech recognition an aspect of every day life. It is far from this final destination, but that’s not to say it isn’t a technology that is being used today. Several elementary products are available now that utilize speech recognition software technology. Speech recognition is a revolutionary technology in software development that will change the way we interact with our digital world.
The major purpose of cellphones is to provide an outlet for verbal communication at a distance, and as the generation progresses in the Digital Age, this purpose has shifted
Making a telephone call no longer should conjure up visions of operators connecting cables by hand or even of electrical signals causing relays to click into place and effect connections during dialing. The telephone system now is just a multilevel computer network with software switches in the network nodes to route calls get through much more quickly and reliably than they did in the past. A disadvantage is the potential for dramatic and widespread failures; for as has happened.