The Needs of Different Customers at Drayton Manor Park

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The Needs of Different Customers at Drayton Manor Park All the customers that come to Drayton Manor Park have their own individual needs. Each individual customer likes to be provided with different services to make them self feel more comfortable. Some unpredictable situations would be that if there was a security alert that would affect each individual customer in Drayton Manor Park. If a customer was on a ride and it immediately broke down and it would cause a risk to the customer, depending of the physical status of the customer, he or she would want to be treaded differently. If a customer had an illness or some sort of medical problem, they would want to be treated in a way that they would be most comfortable. All customers of Drayton Manor Park would want their information to be kept private and safe, so when they go and buy products on a credit card, they would expect their information to be kept safe and not given out, so Drayton Manor park has got a data protection act, where any customers information cannot be viewed by anyone that hasn’t got authority. Each individual customer would want to be treated with different customer service, so the park has to provide staff who can meet those targets. If a customer is looking for someone such as a supervisor of the park, they would expect to be referred to that person correctly and where and when he can be found. The group needs Most of the time the customers who go to the park often go in Groups. There are many different groups that go to the park and some are school groups, old age pensioner groups, tourist groups and group leaders. Each group has their own ne... ... middle of paper ... ... the park, so it is easier for the children to understand, instead of them going around looking for staff and asking them, this will also save time for the staff. If there is a security alert in the park, the security should be aware to get all the children out of the park safely and to see that there are no children around the park when they shouldn’t be. Young children often don’t like to eat the same food adults do, so the park should provide the children with food that they most like to each such as chips and burgers. The needs for business people Sometimes business groups go and visit the park looking for various information, and it is the parks duty to provide them with that information. Business peoples understand is sometimes greater than other customers, to they should be treated in a more formal way.

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