The Key Challenges Of Public Transportation In South Africa

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South Africans depend on public transport, and according to Stats SA report compiled for Department of Public Transport and available for the public at large, and also quoted on Pegasys website, indicates that of the 35 million daily motorised person trips recorded in South Africa, over 60% are by public transport with 2 million daily passenger trips by rail, 4 million by bus and around 15 million by minibus taxi (NHTS, 2003).
The purpose of this essay is to give my opinion on key challenges facing the public transport sector in South Africa over the next 5 years. The key challenges are the following:
 Customer care especially in the taxi industry
 Passengers and drivers empowerment
 Safety of passengers and drivers
 Affordability
 Availability and accessibility of the public transport for disabled and rural areas dwellers
 Working relation
 Corruption
Discussion
The identified key challenges are discussed.
Customer care
The most used public transport is minibus taxis and most of their passengers are people who are oblivious to their rights as customers and it is not their fault. Those who are aware of their rights as customers have nowhere to raise their trepidations and complain. The taxis industry has no such platform for passengers and many …show more content…

It is not enough for drivers to just know basic driving. They need to be trained to be able to perform first aids, advance driving and how to deal with difficult customers. To emphasis my opinion, I would like to quote Mail and Guardian: “According to the South African National Taxi Council (Santaco), taxis transport approximately 15-million commuters daily and this consists of 60 to 70% of the commuting public and workforce. Yet this industry is plagued with health and safety issues and a track record of death and poor driving”. Buying a new safer taxi for a poor driver won’t make any significant difference in safety and any other

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