The Importance of Conflict Management

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The Importance of Conflict Management

But we cannot avoid conflict, conflict with society, other individuals and with oneself. Conflicts may be sources of defeat, lost life and a limitation of our potentiality, but they may also lead to a greater depth of living and the birth of more far-reaching unites, which flourish in the tensions that engender them.

-Karl Jaspers

The amount of entropy in corporate America has increased substantially because of two basic reasons. The first involves the immigration of a large and continuous population of ethnic, migrant workers from different corners of the world. These knowledge workers are products of varying, and at times diametrically opposing environments that in turn, affect their perceptions and subsequently the formulation of their opinions and beliefs. This may be illustrated in a comparison between two coworkers; a wealthy Swede and a lower-middle class Pakistani (first world and LDC comparison) working on the same project simultaneously. Their perspectives on several issues will vary, as their upbringing is mirror opposite.

The second reason may be attributed to the era of globalization, which has created a favorable environment for mergers and acquisitions. The acquisition of smaller companies by a large firm creates large amounts of conflict within the organization, as the acquired company becomes a mere sub culture within the larger firm. A collection of these sub cultures causes cross-cultural conflicts between employees as each employee has their own fixed mindset. However, they now have to adopt a new set of (conflicting) goals, work in a different environment under a separate management team. The resultant conflict is harmful to the existing organizati...

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...loyees. Conflicts should be used as opportunities to refine behavioural patterns and constantly innovate in a changing world.

We find comfort among those who agree with us. Growth among those who don¡¦t.

-Frank. Clark

My sentiments precisely.

Bibliography:

Bibliography

Gray, S. Organizational Behaviour: Concepts and Applications. Charles E Merrill Publishing Co., 1980.

Jandt, F & Pedersen, P. Constructive conflict management: Asia Pacific Cases, Sage Publications, 1996.

James Schellenberg, The Science of Conflict. Oxford University Press, 1982.

Robbins, S. Organizational Behavior: Concepts, Controversies, Applications. Prentice Hall. 1997.

Thomas, K. Dimensions of Conflict Management. Rand McNally, 1976.

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