The Importance Of Trustworthiness In Marketing

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In the 70s, Miller and Basehart (1969) studied that how trustworthiness influences the effectiveness of the communication to the consumers. They found when the consumers perceived the source as a trusted one, the marketing message can convey better meanings to consumer and thus can change their attitude positively. In the normal life, when a person wants to purchase a product, he consults with his trusted friends for the purchase of the product. Similarly, endorsers or sales representative provides skilled information about the product to customers and then customers perceives whether the endorsers or sales representative provided valid and right information. A consumer prefers to trust or to be guided either by the trusted endorser or by their friend contact instead of the company other promotional activities (Harrison, 2001). Though celebrity are considered as extremely credible and trusty, if the celebrity have endorsed other products too then they are considered less-credible and trusted compared to those celebrities who endorsed one product (Joseph, 1982). Moreover, if a celebrity is considered responsible for bad events, products that are endorsed by them may have also destructive impact on the products (Louie & Obermiller, 2002).

2.3.5.4 Expertise

2.3.5.4.1 Definition of expertise …show more content…

The role of the consumer has changed with the passage of time. Now they are not only consumers, but they are considered the king of the market for any company (Brosekhan & Velayutham, 2010). Each and every marketing activity of a company ends with the consumer and their pleasure. A consumer plays three kinds of important roles for a company and these roles includes a user of the product, spender and purchaser of the product. The company needs to understand the importance of the consumer, their needs and wants and then the company can make an effective advertising

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