The Importance Of Social Media As A Social Tool

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Social Media
Since its inception, the Internet has become a place where businesses can tailor their messages to fit the expectations and desires of consumers and those messages can be sent to a mass of people at the drop of a hat. W. Glynn Mangold and David J. Faulds (2009) argue the Internet is now one of the top sources for media at home and at work, reaching more than half of the people in the United States. Additionally, the internet has caused people to turn away from traditional streams of advertising in the form of radio, television, magazines, and newspapers. Instead, consumers want immediate and convenient access to desired information.
Today, consumers view social media as a reliable source of information and businesses are aware …show more content…

Sisira Neti (2011) stated that the world becomes more of a global place, social media allows people to remain in contact with friends and family and meet other people they would’ve normally never had a chance to meet as physical boundaries and distances do not come into play when speaking to people through social media platforms (Neti, 2011).
Additionally, social media has opened up a number of ways that people can communicate with one another that may not have been possible in the past. Trisha Dowerah Baruah (2012) stated that with social media, communication is instant and replies come in seconds instead of hours, days, or even months if one were to go far enough back into history. Instant messaging has made communication only more conversational while platforms like Twitter allow people to broadcast their thoughts in 140-character bursts that may attract attention from like-minded people all around the world (Dowerah Baruah, …show more content…

Once they’ve gotten past obstacles such as fitting their message to the constraints of platforms such as Twitter’s 140-character limit or Instagram’s reliance on pictures, businesses must tailor their messages to reach the audiences that they are targeting without neglecting other key segments of their consumer base. Two of the most obvious benefits for businesses when using social media as a marketing tool is that it is, in most cases, a low-cost tool. Businesses can reduce costs by not needing as large a staff to man social media accounts and it can prove to be an increase in revenue without a large amount of advertising dollars put into campaigns (Neti,

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