In today’s multi-cultured, technology-driven, knowledge -powered, globally-linked corporate world, effective communication is an essential tool for any professional. Today’s professionals need to hone their skills of communication and competence in order to sustain and succeed. Hence, any official correspondence cannot compromise on effectiveness and appropriateness.
The growth and credibility of the corporate world today hinges on productive communication. With English being the global language, it is important that proficiency in this language for non-native speakers is a pre-requisite. Mastery of grammar, awareness of formats of correspondence, knowledge of appropriate vocabulary are the areas in which the youth aspiring for corporate careers
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Business correspondence is also used in creating and maintaining goodwill. In this age of competitive businesses, it is important to maintain good relationships with potential customers and existing customers.
Business letters are convenient and more importantly, can be logged as records. When a message is being communicated through telephone, it may not be possible for any business party to memorize or note down all facts correctly. A business letter can serve as a record that can be used later. It can also be used as evidence in case of any legal disputes.
Figure 4.1.1 highlights the importance of business correspondence. Figure 4.1.1: The importance of business correspondence Self-assessment Questions
1) Which of the following is not a feature of written communication
a) Mastery of grammar b) Formats of correspondence
c) Body language d) Appropriate vocabulary
2) Which of the following statements is not true
a) Business letters serve as evidence
b) Business letters help in creating goodwill
c) Business letters can be saved as records
d) Business letters are
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These rules are subtle but obvious to the reader when broken. Nonverbally they may convey a tone that is offensive; but it might have been unintended and is the result of ignorance of the principles of communication.
The 7 C’s
There are seven major principles of communication and they are referred to as the 7 Cs. They are: Figure 4.1.2: 7Cs of communication
Clarity
Aldous Leonard Huxley, a famous English writer, novelist and philosopher mentioned once: ‘to be clear is to be efficient’.
There are two important aspects of clarity: clarity of thought and clarity of expression.
Clarity of thought:
Before putting pen to paper, the writer should think clearly about three things:
a. The purpose of the communication
b. The content to be communicated
c. Who the reader is
After being clear about the above, the writer should compose the message.
Clarity of expression:
When the writer composes a message, he /she encode the message with the help of words. If the encoding is not clear, the decoding by the reader will be affected, causing confusion or
The ability to communicate efficiently is an important facet of professionalism that one should embrace as a student and seek to carry it forward into their future when they are practicing professionals. Communication is important in the establishment of good
Yates, K., & Beech, R. (2006). Six crucial steps to effective global communication. Strategic Communication Management, 10(5), 26-29.
The world is changing rather fast and the communicator has to keep pace with the change. However, there are certain elements in all effective communication and to communicate effectively these attributes are to be taken care of. The elements of effective communication can be discussed under several headings:
Communication and the way communication is perceived are highly important in todays’ society as well as in the health care arena. Communication is the interactive process that occurs when a person (the sender) sends a message whether it is verbal or nonverbal to another person (the receiver) and receives feedback. (Kelly, 2012, p 199) It is a vital part of the health care setting and the basis of all interactions amongst staff members, patients and families. Communication is significant in maintaining a healthy interpersonal and interdisciplinary relationship with others. The article Why Health Messages Fail: Lessons from the Australian Fast-Food Industry, (Michelle Phillipov, 2014) depicts how sending the wrong communication may convey the wrong message. This is true in the food industry as well as the health care industry. Therefore, how individuals communicate with one another is just as important as the communication process itself.
Communication is an essential component for effective leadership and management. Without it, the organization will struggle carry out their mission. Simply communicating is not enough. Effective communication hinges on the clarity of the message. As Popovic and Hocenski (2009) stated, a “Leader must be able to communicate clearly to others in a language that they can understand on all levels in an organization, from the most unskilled worker through to the Chief Executive” (pp. 15-16). There are a lot of elements that can affect one’s ability to accomplish that. A small, but distinctly important, few are discussed in the following paragraphs.
Conclusion I conclude that to have a good communication need to consider the general, interpersonal and writing skills of the
Organizations depend on communication for very nearly every part of their operation. From directing touchy discussions between two people to immediately scattering discriminating data over a mass crowd and actually enlisting new clients, various built and rising channels permit organizations to help. Communication tools in modern technological era are the first need of business organizations. Being the part of business, these tools are leaving an immense effect on workplace environment. Business activities have become very convenient and easy with introduction of modern communication tools. Business communication has become child’s play with the inventions of electronic tools for exchanging ideas. These sorts of electronic specialized systems for descending correspondence or upward and sideways correspondence beat the impediments of routines for correspondence 50 years back. They give strategies for worldwide correspondence that are moment wi...
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
useful in conveying the tone of the message sent. For example: ‘What happened? : o’, shows that
Picardi, R. (2001). Skills of Workplace Communication. A Handbook for T&D Specialists and Their Organizations. United States of America: Greenwood Publishing Group.
Communication begins with transmitting information to another person and the way one format of transmi...
Communication is the key to a successful business because everything is carried out properly and operates smoothly, thus being well organised too.
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
The purpose of this course work is to provide the reader with information to assist with all aspects of Business Communication. Business Communication is the sharing of information between people within an enterprise that is performed for the commercial benefit of the organization. Business communication also refers to how an establishment shares its information to promote its product or services to potential customers. A business is a person, partnership or corporation that engages in the interchange of goods or commodities, manufacturing, or a service for profit or concern; communication is the interaction of people with one another, hence we can say that business communication is the interaction of a company and the persons seeking items or services. In completing this course work it is intended to provide the reader with the characteristics of business communication; types of business communication and the effective business communication skills that are vital to successful co-worker and customer interactions.
In our daily lives we need it communicate in various forms. This involves writing, reading, speaking and listening. Effective communication skills are beneficial for any individual. It can help us learn how we should persuade, how we can influence, when and how to negotiate and resolve conflicts. (Langton, 2012)