The Importance Of Nonverbal Communication

Does the way we communicate affect the way we are viewed as a leader. Does it affect our performance or the performance of others? We are introduced to Mr. Williams. Mr. Williams is the CEO of a public relations company. Mr. Williams has had declining results with his bi-annual leadership satisfaction survey. The comments and scores on the survey show that his employees are unhappy with the communication from the leadership in the company. Does the way Mr. Williams communicates impact the results from his survey? What changes can be made by Mr. Williams to improve his communication as well as his survey results? In this paper we hope to answer these questions.

Communication Strategies

What are communication strategies and why are they important

As we discussed in verbal communication the person delivering a message should be aware of these non verbal communication impactors. Generally the person receiving a message tends to take these nonverbal cues as part of the message. This can cause misunderstandings and influence the outcome of the communication. Lets speak about a few specific nonverbal communication methods. First eye contact, someone delivering a message that won’t look you in the eye may be perceived as dishonest or not genuine. On the other hand a person who makes deliberate and lasting eye contact is perceived as trustworthy and open. What about posture? Does the way we stand or sit convey a message? A person who is standing erect with their arms folded may show that they are serious in the message that is being delivered. On the other had a person who is slouching or leaning against something shows more of a laid back and relaxed message. In order for a leader to effectively communicate with his team he must be aware of the impact of the nonverbal message he may be

As a leader you need to be able to build relationships, resolve conflict, and increase employee performance, all of which involve being a skilled communicator (Rittiman, 2015). First and foremost listening to your employees will help gain perspective on how they prefer to communicate. It may also shed some light on the difficulties they are having with the current communication. Remember your nonverbal communication is just as important as your verbal communication. Make eye contact, and lean forward in your seat or stand up tall, these are indicators that you are listening and interested in the communication you are having. Remember that communication that is done over email or text may not always be taken as intended. Be aware of your audience, some people prefer to be direct while others value the small talk. Mastering all of the skills will create a communications strategy that will increase engagement from the people you