Dealing with conflict is one of the important concepts that we have to confront in society. Working through issues of disagreement is a necessity, especially at work. Handling conflict and developing proper conflict resolution methods can lead to a productive and enjoyable work environment. The healthcare field, as enlightened and educated as its people may be, has the same disagreements and arguments found in any work place. As providers, it is their duty to resolve issues in a professional manner to reflect positive on their facility. Properly negotiating difficult situations can help people grow. Learning to deal with unpleasant predicaments, rather than avoiding, is crucial.
Conflicts arise from differences in perspectives. It can be
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Resolving conflicts is one of the important skills that has been underdeveloped for those who enter the profession. In some cases, conflicts are swept aside as an inconvenience to the flow of work. Dealing them is the highest form of professionalism. With all of the activities of the day, these unwanted distractions are an interference. Taking care of a conflict with a current patient is usually not on the schedule. A pause and time for reflection can go a long way in being prepared to be of maximum assistance regardless of the issue.
It is important to adjust and be flexible in the constantly changing medical industry. There are continually needs to be resolved. An issue may consist of an irate patient complaining about a procedure or diagnosis. In confronting such complaints, it is necessary to act calmly and put the patient at ease. Facilities are always competing for patients and recognition. The ability to adapt and adjust in the face of an emergency is essential regardless if it is a dissatisfied patient or someone needing immediate
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Patients need to be heard without interruption when explaining their concerns (Simpson, n.d.). Appropriate questions should be asked to determine all possible issues. Clear instructions using simple terms to explain procedures and treatments is essential. Questions from patients should be answered carefully and thoughtfully. The greatest error can be giving too much information or saying things that are for the doctor-patient conversation. When such issues arise, the employee should simply explain their error to their manager. The mistake of saying too much is always lurking in the background as you gain professional experience. It is important to pause and think of what has to be said to calm the patient and prepare the groundwork for the
Patients deserve the full attention of their doctor. (Wilkinson) One of the things that is distracting health care professionals from paying attention to their patients is technology. Physicians can get so caught up with filling out forms and answering calls that they aren’t giving enough time to their patient. (Britt) A harmless solution to this problem is just asking the person to wait a few minutes, so the doctor can finish up what they’re doing and then be able to devote their full attention to the patient. There needs to be a balance between giving someone very little time and wasting too much time on one person. That’s why doctors not only need to focus but also remain in control. Often patients will ramble on about their problem even after the doctor has figured out what’s wrong. For a case like that, every doctor should have something prepared to say in order to go treat other patients.
Patterson, Grenny, McMillian & Switzler (2005), gave a perfect example of a patient going in for a tonsillectomy. The patient woke with part of her foot missing, while none of her tonsils were removed. In this case, there were seven other people in the OR that day, each wondering why the surgeon was working on the foot, they said nothing. People were afraid to speak up, the crucial conversation didn’t have the chance to begin. As a nurse, it is part of our job to communicate with doctors and those above and around us. If nurses are able to communicate effectively, the flow and shared pool of knowledge can increase a group’s ability to make better decisions and utilize all resources
The medical secretary, registered nurses, licensed practical nurses, and physicians communicated consistently and appropriately so that all staff could effectively complete the actions required of their respective roles. I noted the strong relationship between the nurses and the physicians. The nurses held a heavy influence on the physician’s decisions regarding a situation, because the nurses were the ones conveying pertinent information related to the patient’s status. Based on the information provided, the physician would make recommendations and provide guidance to the nurses. The physician’s directions were then carried out by the nurse, influencing the nurse’s plan of care for his/her
Besides assertive communication, the nurse should take a collaborative approach to conflict management. Both strategies empower individuals to work together and accomplish goals successfully (Cherry & Jacob, 2011). Considering the healthcare community is composed of such a large and diverse population, a nurse must realize that conflicts will arise, but more importantly the nurse must effectively manage those conflicts. Having an understanding of the differences which exists between varied cultures, generations, and disciplines will guide the nurse in resolving conflicts. This foundation allows the nurse to better understand how people perceive and respond to others and the environment during a time which resolution is needed. Establishing trust with ones colleagues is another step toward resolving conflicts. Team members are much more likely to be open and motivated to come to a resolution when they trus...
Reducing surgical or any medical errors is a team work, everyone involve in the surgery has a crucial part to play to ensure quality health care is delivered and success of the surgery. For instance, if a nurse forgot to assess a patient’s vital signs or document/report any abnormal finding to the surgeon has made a big mistake that can lead to more complications or death of a patient. Also, patients who refused to adhere to the instructions given by the healthcare professional such as not to eat or drink, smoke, take over counter medication, before due to risk may impose during and after
Nurses are always exposed to situations or often interact with others where their values or belief might contradict with others. Conflict can often lead to distress and increases stress in the workplace environment, however if handled appropriately it can promote growth and understanding amongst the staff.
Conflict management is an area of concern for managers and nursing leaders alike for establishing a safe, effective, and team oriented work environment. It is important that nursing leaders possess a range of skills that will unite, encourage, and direct their employees to attain and maintain the goals and visions of an organization. Conflicts happen often in the workplace and generally involve disagreements between people with opposing views or conflicting personalities (Lamberton & Minor, 2014, p. 262). They also happen defining issues, with conflicting thoughts of an individual, and from the work place itself. These topics of conflict will be explored more in depth and how it relates to my personal and professional success.
Listening and communication with all parties involved in the care of a patient is the first step in providing the care our patients need. This is not only speaking with professionals involved, but with the patient and their families. When we open up the line of communication it allows the
In order behave professionally, first of all, one needs the willingness to learn and be self-aware. Self-awareness would allow the respondent to realise her limitation on “between the flags” policy and be willing to learn and improve her clinical knowledge. If she had done so, she would realise the importance of documentation and the urgent need to arrange medical review for Patient A, preventing her condition from further deteriorating instead of making assumption that urgent medical assistant was unnecessary as long as the continuous administration of antibiotics. Additionally, with a sound professional experience and knowledge, clinical reasoning skills are also essential in professional behaviour. If the respondent had used problem solving, critical thinking and intuitive thinking skills to recognise and respond on Patient A’s deteriorating condition, she would have applied clinical judgement and decision making skill to prioritise the patient’ need to be urgently medical reviewed by the ED doctor even though she may receive some verbal abuse. Once she is confident with her clinical reasoning and judgement, she would take action on arranging urgent medical review, documenting her assessment for further examination and
Healthcare professionals in the medical office should be friendly and open. Patients entering the medical office should be greeted immediately with a smile and having a gentle touch also let the patient know you care. “Healthcare professionals in a medical office are held to a higher standard than most professions because they are dealing with the dignity of patients and the ability to be healed” (Wolff). Educating the staff to be professional in the medical office represents the office as being excellent in patient care. Patient-centered care success is required by the whole office which is treatment and patient experience, from the time they enter the office until they leave.
For this reason, it is imperative that individuals improve communication among these stakeholders. In the course of 4days in a hospital, a patient can come into contact with about 50 different employees including nurses, technicians and physicians. As a result, for effective clinical practice, critical information MUST be passed on with complete accuracy. According to Rosenstein & O’Daniel 2008, some of the obstacles to Interprofessional Collaboration and Communication include Gender, hierarchy, differences in languages and jargon, the diverse levels of preparation, qualifications and status, the complexity of the care, the historical Interprofessional and Interprofessional contentions, differences in professional routines and agenda, the emphasis on quick decision-making, the fear of diluting one’s professional identity among others. Additionally, those who have the most barriers tend to be physicians and nurses. Despite their numerous interactions in one day, they have differing perceptions about their responsibilities and roles concerning the requirements the patient may have so they end up having different goals for the patient. Due to the ethnic diversity
This piece of work will critically explore the theories about management and leadership in health care. At the beginning it will provide a base understanding of both topics and accountability importance. It will then concentrate on management of conflict, which could be seen in the clinical setting scenario from my current placement area. It will demonstrate how the use of conflict management theories can be helpful and how I behaved in the role of a manager. Also different leadership styles involved during this conflict situation will be analysed with use of evidence-based literature.
...verbal, sometimes physical abuse from doctors. Nurses are hired to take care and protect patients, but cannot even protect themselves. Boundaries should be set Jennifer Uman for the nurses, by the doctors so there would not be any confusion when told what to do. There should be a clear understanding between the responsibilities of a doctor and their nurses. Ultimately, these two people work hand in hand to heal, and be a blessing to others. There should not be any mistreatment between the doctors and nurses, but loyalty and kindness instead. "Instead of boundary disputes and substitution squabbles effort could be directed towards capitalizing on the wealth and skills that all professionals can bring to bear on solving health problems. This fresh approach to the division of labor puts the patient at the centre for the first time" (Smith, 2005).
In the provision of a high quality care, many factors influence the way it is provided; however, IC is crucial. A healthy work environment would result from open communication among the staff, it would increase the employees and patients’ level of satisfaction and sense of well-being. Good communication is the cornerstone for the IC, it is a complex process which requires to develop some skills to learn how to transmit some information. One of the most common factors leading to medical errors, are due to miscommunication, sometimes because the message is not clearly sent, and others because it is not clearly received or it is misunderstood (Danna, 2015). In terms of communication non-verbal communication must be taken into consideration as well; body language, facial expressions, use of space, and touch, entail conscious or unconscious movements and gestures, also impacts the communication among the staff and
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).