Employee attitude affects all stages of service delivery and motivated employees would acknowledge that customer service is more than just being polite and courteous. In addition motivated employees would remain calm and positive when dealing with customer complaints and stressful situations. Employees must be given the opportunity to express their opinions and views on how they believe positive employee attitude and great service can be achieved and sustained. This would establish clear and open communication lines as well as ensure employees feel responsible for excellent service. In turn employees would do the same for customers, which is important in customer service.
The Importance of Effective Communication for a Business to Achieve its Objectives Effective communication within a business is the ability for that business to communicate clearly and efficiently with any one of its associated stakeholders. Inefficient communication can be a result of the use of a wrong communication channel for the purpose, noise interfering with the message, or inability's with the company personnel making the communication. Effective communication can motivate, improve relations and ultimately return greater dividends in the long run. Customers are a very important stakeholder to communicate with. In a market let, or asset let company, direct customers, and the customers which make up a market needed to be communicated with effectively in order for market trends to be discovered.
It boosts the loyalty displayed by workers towards their work positions and enhances transparency and freedom of expression. Communication process ensures information conveyed is complete and eradicates loss of meaning and misinterpretation from the information source to the end recipient. This process is said to reduce employee stress and sees to it commitment of the employees. Quality information exchange motivates employees to work hard and empowers them to make decisions on their own. Communication also develops high performance work system in a business environment.
Implementation of communication budget and development of strategic business plans that will elevate the firm’s image is a core responsibility of this department. They come up with innovative approaches to dealing with customers and ensuring timely feedback to customers’ queries. Maintaining a pleasant working environment is paramount in any business. Their role is to promote positive employee-employer relations by working closely with the management and labor unions to ensure that the employees have fair representation in teams addressing employee needs. They also take part in corporate seminars and other events to stay up to date in the field and industry in general.
Moreover, while intending to enhance awareness, Public Relations follow some basic instructions such as being precise and using clear words to customers for being easily understandable. It includes using correct words and phrases on the billboards or in ads. Another aim of PR is to create trust for the company. Public trust has a considerable role in business. The organization with a lack of trust might lose out on business opportunities and even not be aware of its reason.
Another benefit is it demonstrated confidence, enthusiasm and professionalism through attire choice, active listening cues and he ability to present messages. Overall, in business, it is very important to be very clear in business communication because it sets the reputation and credibility need to built up in order to get clients’ trust and confidence. It give a sense of professionalism which encourage more business, especially business who are looking for a long term relationship with clients and employees.
Managing customer relationships effectively and efficiently is made possible by having a customer management relationship solution in place. Being able to track customer data is critical to an organization, this allows them to develop targeted and effective marketing campaigns and accurate sales reports. Interacting with customers frequently is a very important part of a business and by having a customer relationship management program in place supports that and makes this possible. CRM makes it easier for businesses manage a large supply of customer information and supports customer loyalty. The editors of CRM Magazine also point out, “Once thought of as a type of software, CRM has evolved into a custome... ... middle of paper ... ...anagement.
When workers build connections this helps the business achieve result that have positive outcomes (Hollander, n.d.). When inclusion is used, a surrounding of impartiality inside and out the organization will be shaped. Inclusive leadership builds relationships, but competition respected also. In particular, it esteems collaboration and opposition as significant amounts of movement. The governed brings about commitment and compliance in an organization.
The areas of HRM are affirmative and helpful to allow organizations to make situations proper and managed too. This means a lot from the perspective of allowing organization to generate good growth potential. All these areas together contribute towards achievement of pre-determined goals and objectives. Equal Employment Opportunities and Affirmative Action are held liable for safeguarding employee’s interest at its best. This mainly demands for seeing to it that the check needs to be made upon respective areas.
Communication is the mutual exchange of understanding, originating with the receiver. It 's required that communication be effective in business due to its importance in the management. It also presents the basic function of management for instance in planning, organizing, staffing, directing, and controlling. Business cannot function well without effective and proper communication, which includes the continuous flow of information (Ellen, 2009). The response or feedback is integral part of business communication.