The Importance Of Business Process Management

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Business Process Management (BPM) is a systematic approach of attaining organization’s goals through improving its management and controlling essential business processes (Jeston and Nelis, 2008). A business process is a set of activities that help in accomplishing specific organizational goals. One of the aims of BPM is to trim down human fault and miscommunication as it can be seen in Mike’s Dynatrix Pty Ltd business. It is a detachment of infrastructure management, which is concerned with maintaining and optimizing an organization’s equipment and core operations. It is important to note that business process management entails analysis, modeling, design and measurement of an organization’s workflow and is technology enabled. This implies …show more content…

Hill et al (2007) defines business strategy as an action a firm takes to achieve its objectives. With regard to manufacturing structure view, a strategy is an outward looking scrutiny from a firm to the environment. An inwardly directed focus on an organization’s resources and capabilities to prompt scarcity, non substitutability and value regarding to those resources facilitates competitive advantage. According to Spanyi (2005), business process management is one of the core tools for cost reduction and improvement of the quality of products and services offered to clients. It is important to consider the types of products and services a firm provides and the value they give consumers when determining …show more content…

In the business perspective, a problem is defined as the difference between what exists now (As Is) and what is desired (To Be). Some of the symptoms that show that there is a big problem in Mike’s Dynatrix Pty Ltd include; the customers are unhappy with late delivery of dynatrix, the directors are unhappy, anxious and pointing figures amongst themselves, the mode of documentation and filing of records is manual and very poor, nobody manages the whole process and the company’s production has deviated negatively. The major problem in this company is poor management and coordination which calls for urgent attention. Other problems include poor decision making, producing poorly designed products and performing unnecessary

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