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The Importance Of Brand Image On Consumer Behavior

explanatory Essay
1122 words
1122 words
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Brand is a name, symbol, design, term, sign or a combination of all of these items which is intended to identify and differentiate the goods and services of one seller from their competitor (Kotler, 1997). A particular brand can reflect consumer status in society, lifestyle and economic background, and influence consumer behaviour. Traditionally, brand was used to distinguish two different products and as a mark of identification. Blijlevens, Creusen and Schoormans (2009) indicate product differentiation through branding is desirable for both the consumers and producers. Brand names present an identification and information of a particular product to the potential buyers on what the product means while making it convenient for the consumers to summarize their feelings, knowledge and experiences (Rubio, 2014). Brand name enable consumer compared the product to others attributes such as price, quality, past experience and design. Besides, branding help consumers to save time searching for information about a product they …show more content…

In this essay, the author

  • Explains that brand is a name, symbol, design, term, sign or combination of all of these items which is intended to identify and differentiate the goods and services of one seller from their competitor.
  • Explains that brand equity can influence the consumers' repurchase intention especially when they adopted the new product due to innovation characteristics.
  • Explains that brand loyalty is one of the core components of brand equity and positively and directly affecting brand quality.
  • Explains that the brand image of smartphones influence consumer purchasing intention for a smartphone in bangkok.
  • Explains that brand image is crucial for policy-makers in the market for consumer’s purchase intention. user experience and social influence were significantly associated with purchase and repurchase intention of smartphone.
  • Explains saif, razzaq, ahmad, and gul (2012) found that consumers prefer well-known brands instead of non-familiar brands or chinese handsets. they are motivated to buy a new set only when model of their present set arrives in the market.
  • Explains that yusuf and shafri (2013) examined the relationship between brand loyalties that would lead to consumer’s purchasing of mobile phones.
  • Opines that brand image will build strong brand loyalty in consumers' minds. consumers who are loyal to the brand will repurchase the product in the future.

Therefore, brand image is fairly crucial for policy-makers in the market for consumer’s purchase intention (Ataman & Ülengin, 2003). In this respect, many earlier studies (Bojei & Hoo, 2012; Çakır & Demir, 2014; Mohd Suki, 2013a) also underlined the importance of brand image on consumers’ current and future smartphone use. Apart from brand image, user experience and social influence were significantly associated with purchase and repurchase intention of smartphone (Bojei &Hoo, 2012; Chou & Yao, 2012; Chun, Lee, & Kim, 2012; Dube & Helkkula, 2015; Jin, Yoon, & Ji, 2013; Mohd Suki, 2013a, 2013b; Osman, Talib, et al., 2011; Verkasalo, López-Nicolás, Molina-Castillo, & Bouwman, 2010). Prior studies (Joo & Sang, 2013; K. J. Kim & Sundar, 2014; Y. Park & Chen, 2007; Tsai & Ho, 2013) also found that perceived ease of use encourage consumers’ to purchase a

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