I truly believe in a business or service a company must ensure the growth and the well being of the customer are satisfied. If the company is putting the need of the customer first the leadership is developing their followers or employees, which allow the employee the performance at a high level. This leadership empowers and make the individual feel as a partner rather than just an employee. According to Coetzer, Bussin, & Geldenhuy
"While money is important to employees, what tends to motivate them to perform at high levels is the thoughtful, personal kind of recognition that signifies true appreciation for a job well done. "-Expert Magazine Today, Employers will gain more respect from their employees if they treat them fairly and give them credit where credit is earned. The examples that I have uncovered conclude the need for employee motivation. A Manager must reveal the importance of their employee's presence within the company. If an employee is praised they will feel as though they are valued within the company.
This vision may not seem like a long-term goal towards the company; However, increasing the number of loyal customers in any business will increase the revenue over time. Additionally, having loyal customers will boost the reputation of an organization and allow new faces to experience what loyal customers were susceptible to. While working at this organization I was aware of the mission and visi... ... middle of paper ... ...st paced, yet comfortable work environment that every employee will be honored to work at. In conclusion, this organization should focus more on their employees and less on profitability. This reasoning comes from the idea that efficient and appreciated employees will dictate the future of an organization through their quality of work and their outlook on the company they work for.
Understanding the communication process in managerial position is very important. It guides the communicator in conveying the right message to the right recipient. The mode of communication determines the content of information channelled, and where the managers feel that the information is urgent; they will opt for the right means of communicating. According to the case study in consideration, effective communication leads to positive outcomes from the employees work. It boosts the loyalty displayed by workers towards their work positions and enhances transparency and freedom of expression.
They make more effort towards accomplishing tasks well rather than passing time. They are more invested in the success of the company. They are more competent due to their increased attention and care to job duties. IMPORTANCE OF THE STUDY: Employee satisfaction is the metric by which to judge a person’s feelings toward their job, and determines employee conduct, productivity, and efficiency in the workplace. A high level of employee satisfaction can, to a certain extent, help arbitrate natural conflicts that arise from different personalities and styles of working within an organization.
In a market where people are loyal to brands, or infrequently change companies, such as with bank accounts, keeping customers happy will help ensure that a company keeps that customer. The price of communicating is likely to be far less than the loss of customers. Many different channels may be used to achieve this, including letters, telephone calls and advertisements. "Employees are a companies greatest asset" and keeping these assets means making sure that they are motivated and satisfied in their job. Monitoring this and making sure that it is the case depends on effective communication between employees and their managers.
The leader must be able to communicate well with every member that is involved in the business in order to convey to each employee their jobs and expectations. The morale of employees will be boosted if they feel that they are well informed of the company’s vision or direction. Good communication leads to preventing misunderstanding among employees and unnecessary friction is avoided which means that employees will be able to concentrate better on their work. Good communication enhances the business to achieve its goals. Improvement in service quality is also a factor of good communication.
Exercise Questions 1. Answer Customer loyalty is a goal that all businesses should strive for. The goal should be to reduce customer turnover and connect with existing customers, and develop a long-term strategy to develop meaningful and genuine relationship with customers. Loyal customers allow businesses to plan and strategize around a reliable and consistent group, which is a huge advantage for any organization. A loyal customer will remain loyal if the company can sustain their wants and needs.
Employee Relations are Keys to Success Maintaining healthy working relationships between employees and employers has many significant benefits for both parties when group cohesiveness, conflict resolution, and overall satisfaction with an organization are readily felt by meeting job expectations and creating a successful working environment. Data measured from employee surveys, which were designed to target areas employees felt needed improvement, suggested the amount of support from human resources was incongruent with meeting the needs and expectations of employees that would facilitate a healthy working environment. Improving employee relationships and fostering a positive work environment benefits all organizations by creating a network
What is quality Management activities and function involved in determination of quality policy and its implementation through means such as quality planning and quality assurance including quality control. Quality management principals to all areas of business from starting (design) t end (delivery) and confining them only for production activities. Significance of quality is ,to increased revenue and market share and through this it gives fast response to market opportunities. It helps to improve customer loyalty too. It is also helps to improve organization’s resources for customer satisfaction.