The Importance Of A Pharmacist Counseling A Patient With Fever And The Prescription

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The first link is about a pharmacist counseling a patient with fever and the prescription is levothyroxine. For this reflection, I am analyzing the nonverbal communication oft the first pharmacist in the video. The good qualities about this pharmacist were that she was siting straight which shows that she is attentive and ready for the counseling. This gives the patient a signal that the pharmacist is ready for the counseling and then they are encouraged to listen. The pharmacist nodded the head and responded with “okay”, when the patient is taking as well as when the patient is done talking. This makes the patient feel that the pharmacist is actively listening and not ignoring the patient. Facial communication is also a vital part of patient communication. Facial expressions like smiling make the patient feel confortable and give them a feeling that their condition is manageable. The pharmacist smiled at some instances making the patient confortable. The interpersonal book mentions about proxemics as a type of non-verbal communication. The distance between the patient and the pharmacist was big enough for the patient to feel comfortable during counseling. There are few things that the pharmacists could have done better. The Interpersonal communication book states that vocal components in a message convey a lot of emotions. The pharmacist in this video was very monotonous. She was missing accenting as she did not change pitch or rate throughout the conversation. And even at some instances, she had low volume. Having different tones, like saying some words loudly like the name of the medication or the side effects, helps in emphasizing on important facts. Due to low volume, the patient might not hear some important precaution, a... ... middle of paper ... ...onses not accompanied with empathetic expressions on her face. It seemed as if she was confirming the message verbally but disconfirming the message nonverbally. This might not be encouraging for the patient to keep speaking. Moreover, the most noticeable thing was her body posture. Her back was bent all the time. Straight back conveys attentiveness of the pharmacist while bent back conveys low interest and awareness. If I was the pharmacist, I would keep a good body posture. I would also use my hands because using hands grabs the attention of the patients. Furthermore, I would show facial expression so that the patients understand that I care about them. I would also use illustrators while telling the patients the numbers of time he/she should take the medication. For instance, showing three figures so that the patient remembers to take the medication thrice a day.

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