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Strengths and weaknesses of the negotiation process
Why are listening skills important for the workplace
Strengths and weaknesses of the negotiation process
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Listening can be defined as the way we received and interpret messages accurately during a communication. In
organizations, a good listening skill can lead to an increase in productivity with fewer errors, customer satisfaction as
well as an increase in information sharing that can in turn lead to more creative and innovative work. For example: a
business woman listening to the type of products her customer is requesting from her. A good example
of a website that offers instruction on how we can develop our listening skill is www.skillyouneed.com.( Feminism,
2015).
Assertiveness can be defined as the ability for one to openly and sincerely express herself as well as taken into
consideration the genuine concern for others.
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But however the rest of the co-workers all loudly agree with the
chairperson 's idea and want to move the conversation to the next level by discussing the kind of cars to buy for the
organization. If you are assertive, you have the ability to ask for a moment to articulate your position. A good example
of a website that offers instruction on how one could develop her assertive skills is interpersonal skills online.com
( Contreras, 2015)
Negotiation can be defined as a method whereby people come to a compromise by settling their differences thereby
avoiding an argument as well as dispute. Negotiation can be of two types, namely formal and informal negotiation.
For example, in a business situation where a client have already paid upfront for certain goods in an organization
to come and collect on a certain date, but the business owner mistakenly sell the goods to another client. Assuming
that was the last stuck of that particular goods. the client who paid upfront came on the day he promised to collect his
goods, the business owner then negotiated with him and he was pleased.
good example of a website that offers instruction on how we can develop our negotiation skills
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( Feminism, 2015.). For example, Mr Tom sell cars and he is skilled in persuasion, he then uses his gentle art of
persuasion to convince his clients to buy new cars. A good example of a website that offers instruction on how we
can develop our persuasion skill is www.skillyouneed.com.
Interview skill can be defined as the skill needed by either a job seeker to prepare for an interview or by the
interviewer to successfully select a job seeker for a job, etc. For example: managers in an organization or business
uses her interview skills to select the right employee(s) for a vacant position in her organization. A good example of a
website that offers instruction on how we
can develop our interview skill is www.skillyouneed.com.
Coaching can be defined as a process aims to improve performance and focuses on the here and now rather than
on the past or on the future. For example: a manager in an organization coaching her employees on her they
Negotiation is a fundamental process used in resolving conflicts, making business deals, and in managing working relationships with others. Negotiations occur for two reasons: (1) to resolve a problem or dispute between parties, or (2) to create something new that neither party could do on its own.
Negotiations styles are scholastically recognized as being broken down into two general categories and those are distributive bargaining styles and integrative negotiation styles. Distributive bargaining styles of negotiation are understood to be a competitive type of negotiation. “Distributive bargaining, also known as positional bargaining, negotiating zero-sum, competitive negotiation, or win-lose negotiation, is a type or style of negotiation in which the parties compete for the distribution of a fixed amount of value” (Business Blog Reviews, 2011). This type of negotiation skill or style approach might be best represented in professional areas such as the stock market where there is a fixed goal in mind or even in a garage sale negotiation where the owner would have a specific value of which he/she would not go below. In contrast, an integrative negotiation approach/style is that of cooperative bargaining, or win-win types ...
Lewicki, R. J., Saunders, D. M., & Barry, B. (2011). Essentials of Negotiation (5th ed.). New York, NY, US: McGraw-Hill.
As I first entered the class of Negotiation: Theory and Practice, I realized that this class would be something that I would remember. The course has initiated my mind to multilevel thinking while negotiating. When reading the book “Getting More” by Diamond (2010), I really could relate with many of his examples of negotiating. Engaging with the literature and having classroom experiences sparked my interest in the subject of negotiation. The one example with the apartment building and the mouse problem is relatable since I am dealing with the situation with my apartment complex. I look back at the methods I have tried to get the mouse problem solved but none have been successful for over two months. Using the method of painting a clear picture to the other party created a picture in the other person’s mind. The method actually worked by gathering information and educating my apartment complex on diseases carried by mice. People negotiate everyday regarding things in different situations. Contrary to the classroom literature, Diamond (2010) suggest not to relationships, interest, win-win outcomes just because a person thinks it’s an effective tool. His teaching and literature focuses on reaching and meeting your goals in negotiations. Reviewing the twelve major strategies it did give a different perspective on how I viewed negotiations. The model explained how to get the best out of your goals and objectives. Kolb and Williams (2001) suggest that negotiation is a science created to allow all winners an approach of deal making.
Most of the common activities in our daily life present an opportunity to negotiate, whether or not we realise it. Meta-reflecting upon my negotiation experiences during the class and other activities have led me to identify few common themes. In this assignment, the two themes I will be discussing are (1) the importance of being clear on the strategic intent and big picture thinking, and (2) the importance of managing the negotiation process through understanding the various phases and visualising negotiation as a train journey.
Negotiation is a discussion between two or more people with goal of reaching agreement on
Lewicki, J. R., Barry, B., & Saunders, M. D. (2006). Negotiation: Readings, Exercises and Cases (5th ed.). New York: McGraw Hill.
Lewicki, R. J., Saunders, D. M., & Barry, B. (2010). Negotiation: Readings, exercises, and cases. New York: McGraw-Hill Irwin
Lewicki, R., Saunders, D.M., Barry B., (2010) Negotiation: Readings, Exercises, and Cases. 6th Ed. McGraw-Hill Irwin. New York, NY
Negotiation has been used as a vital communication tool not only in business but also in social intercourse. It helps people make common agreement and avoid conflict. So we need to use the tactics which we learned from this course and books to do more practice, only in this way we can gain advantages in negotiation.
Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another.
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
Marshall, Lisa. " How to Improve Listening Skills." QuickandDirtyTips.com. N.p., 24 Aug 2012. Web. 2 Dec 2013.
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.
Negotiation approaches are generally described as either distributive or integrative. At the heart of each strategy is a measurement of conflict between each party’s desired outcomes. Consider the following situation. Chris, an entrepreneur, is starting a new business that will occupy most of his free time for the near future. Living in a fancy new development, Chris is concerned that his new business will prevent him from taking care of his lawn, which has strict requirements under neighborhood rules. Not wanted to upset his neighbors, Chris decides to hire Matt to cut his grass.