The DeLone and McLean Model of Information Systems Success: A ten-year update

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This DeLone and McLean Model of Information Systems Success: A ten-year update was a follow-up to their previous model. The creation of the D&M IS Success Model was driven by a process understanding of IS and their impacts. Three components were identified in the process models; the creation of the system, the use of the system and the consequences of this system use. In 1992 the D&M model was presented to as a framework and model for measuring the complex dependent variable in IS research. However this paper serves to discuss the several important IS research contributions that have that occurred since the 1992 model. This article will place emphasis on research efforts that apply, validate, challenge and propose enhancements to the original model. The article serves to outline the authors beliefs that “the measurement of information systems (IS) success or effectiveness is critical to our understanding of the value and efficacy of IS management actions and IS investments”. The primary purpose of the article was to update the original D&M IS Success Model and evaluate its usefulness due to the rapid changes in IS practice. It would also serve to discuss the utility of the updated model more particular to measure the growth of e-commerce as well as to make a series of recommendations regarding current and future measurement of IS success. In order to organize a more diverse research as well as to present a more profound view of the concept of IS success, DeLone and McLean proposed a taxonomy and an interactive model. The D&M IS Success Model was based on a theoretical and empirical IS research conducted by several researchers, in order to make a more informed review of the original model. It was their aim to combine previous r... ... middle of paper ... ...s metrics which are identified in the IS, e-commerce and marketing literature. This tool will prove beneficial as it reduces the amount spent on research which can be costly. Using this model an analysis can be carried out by organizations in regards to areas such as system quality, service quality and net benefits. However, the authors recommend that more field-study research is done to investigate and incorporate “Net Benefits” measures. Along with this recommendation and the constant changes in technology, the demands of users, relationships among businesses; the need to adapt to these changes must be considered and factored in the measurement of the success of their IS systems. Reference DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9-30.

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