The Concept Of Patient And Family Centered Care

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Problem Identification The concept of patient and family-centered care has been catapulted to the forefront of the health care system due to the demand of high-quality medical care (Schwarzkopf et al, 2013). Family-centered care identifies that patients exist within a wider social networking of family members and friends (Huffiness et al., 2013). In 2001, the Institute of Medicine published its seminal report, Crossing the Quality Chasm, which depicted the involvement and support of family and friends as a dimension of patient-centeredness (Institute of Medicine, 2001). Patients in the intensive care unit (ICU) often do not have decision-making capabilities or are unable to communicate with the health care team due to the severity of illness or the effects of treatment. Family members often assume responsibility and act as surrogate decision makers. The assessment of family satisfaction is therefore utilized in place of patient satisfaction, leading to the shift in focus to family-centered care (Roberti & Fitzpatrick, 2010). Studies have shown that family members of patients in the ICU expressed low levels of satisfaction with communication and emotional support. Clear communication with family of the critically ill was found to be essential for accurate assessment of their needs. It serves as an integral part of meeting the needs of family members of ICU patients (Davidson, et al., 2007). Great emphasis should therefore be placed on improving communication between members of the healthcare team and the family members of patients in the ICU. Problem Statement The problem is that ICU nurses lack awareness of strategies to improve communication with family members of patients in the ICU. Significance to Nursing Identifying ... ... middle of paper ... ...rate different roles. The nurses will be presented with a case scenario and will have an opportunity to practice the communication skills. For example, the ICU nurses will utilize the NURSE mnemonic for communicating empathy. Utilization of this mnemonic will be determined by using representative language. For example, the N represents Naming and utilization of the phrase “It sounds like…” in the proper manner will determine understanding. Conclusion Communication between ICU nurses and family members of patient in the ICU is essential in providing quality care. It is an integral part of the concept of patient and family-centered care. Providing an educational workshop to educate ICU nurses on strategies to enhance communication with family members of patients in the ICU will essentially improve the quality of care provided to both patients and their families.

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