The Communication Process

702 Words2 Pages

Communication is the free and willful transfer of information from one person to the next, which includes a receiver and a sender of the information, whereby there is clear acknowledgement of the message being conveyed, understanding, and action is taken on the information provided. There are many facets to communication, including verbal, nonverbal, visual, and written communication. The most overlooked forms of communication include nonverbal and non-written communication. This is where demonstrative communication is evident. This type of communication takes place everyday and is often overlooked, misunderstood. Demonstrative communication involves nonverbal and unwritten communication, which includes things such as facial expressions, tone of voice, and body language. Ultimately, demonstrative communication is the process of sending and receiving messages which are through facial expressions, body language, tone of voice, gestures, and based on other physical signs, instead of the traditional written and verbal communication. Demonstrative communication involves listening to the information being conveyed, comprehending and understanding it, and responding, as “demonstrative,” in demonstrative communication metaphorically suggests.
There is a lot that could be said from reading an individual’s body language, and with such, it can be extremely beneficial to know how to read an individual’s body language, so that you can better communicate with them. According to the text, “the impact of space on communication is called proxemics, or how people create and use space and distance, as well as how they behave to protect and defend that space (Foley & Gentile, 2010; Hall, 1959, 1966; Ivy
& Wahl, 2009)” (Quintani...

... middle of paper ...

... acknowledging this and addressing it in a verbal manner, would make this scenario, an example of demonstrative communication as well.
Therefore, all individuals are unique and all individuals communicates differently.
Therefore, knowing the meaning of demonstrative communication, which includes nonverbal, and unwritten communication, and involves such things as facial expressions, tone of voice, and body language. As expressed herein with my own personal experiences, some people are not comfortable to tell you their fears or concerns, and being able to sense it and address it is critical, especially in the service business, because when you take care of your clients, you are sure to stay in business.

Works Cited

Quintanilla, K., & Wahl, S. (2014). Business and Professional Communication: Keys for Workplace Excellence (2nd ed.). Los Angeles, CA: Sage.

Open Document