Analysis Of The Seven Steps Of Business

Enterprise has been recognized by Fortune Magazine as one of the top five internships for real World experience. The beginning of the internship at Enterprise was about teaching the interns about the qualities and business morals that Enterprise has built. The mission statement is “to be the best transportation service provider in the World, to exceed our customers’ expectations for service, quality and value, to provide our employees with a great place to work and to serve our communities as a committed corporate citizen.” We first learned about the seven steps of business. These steps gave us in depth information on how we should interact with the customer. These seven steps of business can be incorporated within our careers for any industry.

The telephone is the opportunity to make a positive lasting impression on the customer. It’s important to make your conversation friendly, polite and professional. Focus on clear communication and understand what the customer is expecting. The second step is pick up. The pickup is an opportunity to learn more about the customer and access their needs before you arrive to the branch. This will establish a relationship between you and the customer and ensure you meet the customer’s needs. Branch Arrival is critical because it sets the stage for the rest of the rental process. This can sometimes be challenging during peak times. This is why it’s important to have an operational plan in place to be able to greet each customer while being sufficient in business. The third step is rental contract. The rental contract is an opportunity to gather more personal information from the customer and make the Enterprise experience unique. This interaction should be conversational and put the customer at ease. During this process you also want to ensure effectively get the information pertaining to the location of the vehicle. During this time you should make eye contact with the customer and use their last name. The fourth step is to the car. This is an opportunity to take the customer’s needs into consideration and sale to the accordingly. This is why it’s important to know the cars you have in fleet and encourage the customer to get a car that will give them adequate space. Once the customer has chosen a vehicle, it’s important to make a thorough check of the car to ensure safety. Allow ample opportunity for the customer to ask question s throughout this process. The customer should be completely comfortable with the car before leaving the lot. The customer should also understand the contract and