The BBB states that it rate members and non-members of the Bureau objectively and equally. It claims that it does not support or recommend any business it rates. This has come under question in the eye of the consumer and media over recent years. The question of how the BBB can remain objective when rating businesses when they are receiving money from some of those business has been asked as the BBB now offers a membership.
Like most organizations that have to meet standards that provide accreditation, the BBB charges a business a fee for its time and the costs associated with reviewing and monitoring their organization.
In buying an annual BBB membership, or accreditation fee as they call it, of $425, the business is then able to display the BBB logo at their business and on their website to show that they are BBB compliant to help draw in more customers. However, businesses who do not buy the membership do not get to advertise the logo, and then question whether or not they are getting rated on the same basis as the other?
Enter the BBB “Pay-for-Play” scandal discovered by the ABC network in 2010. Wolfgang Puck is a world-famous chef. He also owns various restaurants. There is also the Ritz-Carlton, a world renowned high-class hotel. Both business have been given good and bad rating by the BBB due to various types of customer complaints. This is confusing since both Wolfgang Puck and the Ritz-Carlton are known for their excellence in service and product. How can they be given and F from the BBB?
The case in question brought about the claim from Wolfgang Puck that the certain employees of the BBB were awarding higher grades to businesses that were paying to be members of the BBB and giving lower grades to businesses that did no...
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... BBB should consider expanding internationally. E-commerce is the future of retail and the future is here! More and more consumers are purchasing globally due to internet commerce. When making these purchases now, we are relying solely on consumer rating mostly. I believe there is a great economic opportunity in expanding into the global market. The BBB is already a household name. It only makes sense to expand into international homes and expand the trust of the consumers they already have globally.
The back-up plan would be to keep business as usual. I do not believe the BBB will be going out of business anytime soon. It still has a solid reputation. However, I do not see their business growing if they do not grow their business into the world of e-commerce or diversify their services in some way to accommodate the consumer needs and businesses of the future.
Bruce Sain who was the plaintiff in the case attended Jefferson High School, which was in the defendants school district. He played basketball for the school and was very good at it, so good that he planned on getting a scholarship to finance his college education. In order to be eligible to play sports in college you must meet certain course requirements be the NCAA, which Sain was working on doing. In his senior year he still needed three English credits to satisfy the NCAA requirements and since he went to a school that brock their year down into trimesters, he thought this would be no problem. He completed his first English course and enrolled into his second, but for some reason or another he disliked the class, so he went to his school counselor to see what he could do. The counselor told him to enroll into a class called technical Communications, which the counselor assured him would be approved by the NCAA clearinghouse.
СFPB behaves as a fully independent agency within the governmental structure that allows certain privileges. To some extent, if any fraudulent activities are performed, the governmental structures will definitely receive no information on them (Zywicki, 2013, p. 1). The outcome is that the numerous lawsuits against CFPB were legit and based on the actual unethical and possibly questionable businesses. Though to profiteer overall is not illegal, the aspiration to receive the additional income from the disadvantaged population might be perceived unlawful if the pressure and monopolization are proved. Accordingly, CFPB has several proofs of power abuse not only due to Murray’s overview of the recent company’s activities (2017).
Bed Bath and Beyond is currently the largest superstore domestics retailer, although their market share is only 4%. Competitors like Target, Wal-Mart and JC Penney offer a wider variety of merchandise such as apparel and electronics. Since 2002 growth has been a result of acquiring the Christmas Tree Shops and the Harmon Stores. In addition BBBY believes that their product offerings, customer service and advertising program have contributed to the company's financial success.
Due to the fact FINRA and the SEC both hold a much bigger role in shaping the industry we will start with them, and then wrap up with the CBBB. Importance on how it shapes the industry is the reasoning behind this process.
I have also learned that the automotive trade is in the top 3 for service for complaints, and top 10 for customers inquiring about automotive service businesses. I didn’t realize that a business had to pay fees to be in the BBB, and pass a set of regulations to be eligible.
The Consumer Financial Protection Bureau, commonly called the CFPB, is a federal agency that was created under the authority of the Dodd-Frank Act. The CFPB 's jurisdiction includes credit unions, debt collectors, banks, securities firms and even payday lenders. Since its inception, the CFPB has been especially critical of lenders offering credit products to subprime borrowers, and the agency 's pending regulations may eliminate installment loans for borrowers with bad credit.
If most of us were asked to name a popular tourist destination in Florida, we would respond quickly by saying, “Oh, that’s easy. It’s Orlando.” But the question is: Do we actually know the origin of Orlando’s name? Orlando, Florida was first called Jernigan for Aaron Jernigan, an early settler. It was later renamed to honor Orlando Reeves, an army sentry killed during the Seminole Wars. “Prior to the American Civil War, the area was a cotton and cattle centre”; just imagine seeing cows grazing on what is now the site of Disney World (Orlando). It is incredible how fast things can change. It is important for us to know the historic value of place-name because it is something that has a great amount of significance (Orlando).
The mission statement of BBVA Compass Bank is to be, “working for a better future for people ... for all people.” During the website update, we will strive to make the current web design a better future for BBVA Compass Bank and their customers. The update will begin by updating the index page to a sole login and choice of personal, small business, or commercial account type. This will also allow the user to access all the information about that specified account and not bothered with any other account information. However, a link to allow access the other types of accounts will also be implemented in all pages, but this link will not show all sub-account information until it is chosen and linked to that account type page. Following the user’s
Although the goal of B2B marketing is to convert prospects into customers, the process is longer and more involved. A B2B company needs to focus on relationship building and communication using marketing activities that generate leads that can be nurtured during the sales cycle. B2B companies use marketing to educate various players in the target audience because the decision to purchase is usually a multi-step process involving more than one person. For example, the goal of an email campaign for B2B is to drive prospects to the web to learn about your products and services.
...ustomer base that Blackberry has a good and long relationship with. Therefore, such solutions will gain competitive advantage from its link with Blackberry since there is a clear “economies of scope” or “synergies” among the multiple business activities.
Several acts of unethical behavior by upper-level Management large organizations have made it very difficult to know who to trust with your money. Especially, when our government officials did not act with normal citizens in mind. Both, the company 's and our government officials are driven by the need for money. However, businesses continue to lose investors and taxpayers’ money. As recently as, 2015, large companies have lost investors finances, due to bad decisions or
During the summer and fall of 2014, Sirius XM, an American satellite radio broadcasting company, was found guilty of consumer fraud. The company’s means of fraud included, but was not limited to, misleading advertisements and unfulfilled promises. After many consumer complaints, the issue was taken to court. There, 45 United States Attorney Generals announced that Sirius XM Satellite Radio was guilty of misleading, unfair, and deceptive practices which violated state consumer protection laws (Hood, 2014). During the act of defrauding customers, the company also engaged in unethical business behaviors. Due to the fraudulent and unethical decisions and actions made by Sirius XM, the company will most likely forever be looked at through a different
Although relationship customers also use the BAS system, it is more valuable for transactional customers. Since transactional customers emphasize more on quick delivery and low prices, but less on relationships, A/S focuses its efforts with the BAS system on providing the transactional customers with these values.
BSB made another mistake when they focused more on technology and not on customers and costumer needs. Data doesn’t give significant information that costumers wanted higher quality TV (comparing to existent BBC or ITV for instance) as BSB assumed, and therefore thought that having the 15-year franchise of the high-powered DBS channels, the other medium and low-powered were not a concern. Nevertheless, competitors had the capability to overcome the entry barriers. This could be made for example with Astra that would launch medium powered satellite in 1988, and so, before BSB planned to start broadcasting. With medium-powered satellites, Sky coul...