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Tesco customer strategy
How tesco are customer oriented
Tesco customer strategy
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Corporate Social responsibility is the care and concern shown by the businesses towards society and carrying out activities by which the society can be benefited.
The market share of Tesco is declining at UK due to increase in competition of retail business. The customers are attracted towards others due to many factors like price, convenience, quality of goods and services. In order to regain the customers and to influence new customers, Tesco is adopting the CSR initiative. The benefits which Tesco is likely to achieve over its rivals due to this are: 1. Increase in business reputation 2. Attract the best employees, as many skilled and high posts employees prefer to work and want to be associated with socially responsible firms. 3. The
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Buy one donate one with F& F: uniforms to be donated to the needy and to the children of the lower section of the society.
Reduce its impact on the environment: Tesco believes that its long term success depends on the health of the surrounding. Tesco’s efforts to reduce its impact on the environment:
To reduce CO2 emissions by 50%.
To achieve zero net deforestation by 2020.
To source the sea food in a sustainable manner.
To follow reduce, reuse and recycle.
To achieve zero discharge of hazardous chemicals into nearby fresh water system.
Efforts to make healthy society: Everyone wants to remain healthy and wants to improve health and want to live healthy and happy. Tesco’s I nitiative to cater healthy goods and services to its customers, employees and the society is likely to give a competitive advantage to Tesco over its rivals. Tesco’s efforts to create healthy society:
• Removed products like sweets, fizzy sugary drinks, introduced more healthy products in the shops.
• Introduced method to measure nutritional profile for the products which are sold at
Tesco’s objective is to be the ‘champion for customers’, and they want to achieve this by being number one in customer satisfaction. They want to grow globally and by doing this they ‘create value for customers to earn their lifetime loyalty’. Tesco is
Tesco must also follow their statutory duty which ensures that their employees have adequate welfare facilities. Employees also have specific duties they got to follow by law which includes them to take reasonable care for health and safety for them and the people around them, they must also co-operate with the employer or any other person to enable the employer or other person to perform or comply with any legal requirements.
Tesco is trying to gain as high profits as they can because company investors or shareholders might thing about investing more money in to the business because of its success and development. Tesco wants to make its investors satisfied because it may affect business future.
There are several common factors of Sainsbury’s being a successful organization. The key elements of the planning processes of Sainsbury’s are vision, mission, values, plans and objectives. The mission of Sainsbury’s is to be the consumer's first choice of food, delivering products of outstanding quality and great service at a competitive cost through working faster, simpler and together. The vision of Sainsbury’s is to be the most trusted retailer where people love to work and shop. Sainsbury’s also has five values that it’s said that they are what have made Sainsbury’s different from other retailers and provide framework. The first value of Sainsbury’s is best for food for health. For the sake of being best for food for health, Sainsbury’s serves over 23 million customers each week and plays a key role in helping them Live Well For Less. Being best for food and health involves making it economical and easy for the customers to enjoy a healthier, balanced lifestyle, providing specialist health services and promoting activity. Sainsbury’s has been part of the Department of Health’s Responsibility Deal from the outset, building on the work over a number of years to make the food healthier. The second value of Sainsbury’s is sourcing with integrity. Sourcing with integrity is the key in Sainsbury’s dealings with farmers, growers and suppliers in the UK and around the world. By ‘sourcing with integrity, Sainsbury’s provides the customers with quality products at fair prices as consumers care about the provenance of the goods they buy and the integrity of the companies they spend their money with. Thirdly, respect for our environment. At Sainsbury’s, respecting the environ...
Corporate social responsibilities (CSR) have a different meaning in different company but in my view CSR is the concept which is the ability one of the companies can do for society. As the company responsibilities toward the society and environment in the way operate their business. CSR is about how companies manage the business processes to produce an overall positive impact on society. CSR also known as a “corporate citizenship” and with do that CSR is not provide an immediate financial benefit to the company but promote positive social and environmental change. (www.investopedia.com/terms/c/corp-social-responsibility). CSR is a high profile nation which the business world perceives as a strategic (Economist, 2008; Porter & Kramer, 2006)
Tesco’s aims are to maximize their profits as much as they can and increase their market share all whilst gaining their customers
Corporate Social Responsibility (CSR) is the set of regulations that an organization makes to protect and increase the society in which it functions. There are three areas of social responsiblity: Organizational stakeholders, the natural environment and general social welfare.
Tesco will concentrate on educational products as seen on TV adverts, they already sell school uniform for children that are in primary schools. For example they sell white shirts, dresses and jumpers. This could boost the profits they are making. Another social factor that has impacted Tesco’s business activity has been ethnic and religious differences. Tesco has to consider what products they have to sell, for instance they have to think about selling halal meat to the public as many customers are Muslims.
According to Mike Peng, Corporate Social Responsibility (CSR) is the consideration and response to issues beyond the narrow economic, technical, and legal requirements of the firm to accomplish social benefits along with traditional economic gains the firm seeks. CSR is a way in which a company seeks to achieve a balance between profit, environmental concerns and social imperatives. This is known as the ‘Triple-Botto...
However a continuous rise in globalisation could be presented as a challenge for Sainsbury’s. One of the biggest economic factors is the rising costs of fuel which will impact right through the supply chain of Sainsbury’s leading to increase of its products. Social factors to consider due to increase in trend in healthy foods, so for Sainsbury’s to keep up with trends, it would be something to consider. The use of technology for great retailers such as Sainsbury’s is an important factor, persistent upgrading of technologies such as self-checkouts, computerised stock control etc., means less room for human errors. Concerning environmental, reducing carbon footprint is emphasised to big companies. “Companies like Sainsbury’s can contribute a lot of impact on the environment. To do this Sainsbury’s would have to put in more towards the green issue” (UK Essay 2014) Legally, Sainsbury’s would have to make sure to follow policies concerning label and packaging which could be an added financial load to Sainsbury’s. Sainsbury’s should act on its threats, to achieve its goals and
This is a positive thing for Tesco has a larger demand for their products allow them to grow and expand due to greater profits.
Social responsibility is the part of the framework of an organization or individual which makes up an obligation to act for the benefit of society. There are many different ways act out social responsibility. The social responsibilities of a business can be classified according to the businesses relationships to the general public, customers, employees and investors. The companies that make their product or service with the rooted mindset of benefiting the community and the world around them do this by providing things like scholarship funds, all natural products, biodegradable storage, and or just by treating the consumer as well as the employees as individuals rather than a corporate dollar sign. Businesses may exercise
Corporate Social Responsibility is management’s obligation to protect and promote their stakeholders welfare. Social Responsibility is more than just obvious ethical issues like honesty and integrity in business dealings.
Wegmans food market which is ranked number 5 on the list is a family owned grocery chain where family health is very important. Wegmans is proud to say with more than 2,000 workers that all of its employees have enrolled in a free smoking cessation program since 2009. Wegmans has also started a 24/7 health hotline. In Wegmans mission statement the company want to make sure that the planet is safe for our future kids and grandchildren, so Wegmans take steps by as a company learning new ways to reduce, reuse and recycle our resources and the missi...
However, there can be more definitions about what Corporate Social Responsibility can be. For example, Corporate Social Responsibility can be the commitment which is continuing for a business to behave ethically and bring to economy the development to improve the workforces’ of the whole society and local community and their families’ quality of life. Corporate Social Responsibility is also known as the obligation of a company to serve the society’s interest and of course its own. With the help of the Corporate and Social Responsibility, social and environmental concerns companies can integrate into their business and stakeholders operations.