Technology Communication Case Study

2281 Words10 Pages
For our subcommittee group presentations, we covered the topic of Technology communication. This purpose of the paper is to analyze my group experience when working with technology communication subcommittee. The technology subcommittee presentation group included Maddy, James, Kyle, Paige, and myself. The communication concepts that will be covered in this case study are decision making/problem solving, leadership, and conflict management. Decision making was the most important communication concept that our subcommittee used. Decision making is a step in the problem-solving process in which the team chooses among a set of alternatives. When making a decision, there are several types of ways to make that decision. One way is consensus, which…show more content…
Expert opinion is when a group may be best served by relying on a single person who has the knowledge or skill to make an informed decision. Despite obvious advantages, following an expert’s suggestions is not always as smart as it might seem. It is not always easy to tell who the expert is, and even when a member clearly is an expert, the other members must recognize this fact before they are willing to give their support. Unfortunately, some people who are regarded as experts do not deserve the title, while someone smart may be ignored. Most of the time in business, decision making is often a matter of authority rule. Authority rule is when a designated leader makes the final decision, but this does not mean leaders must be controlling. They often listen to member’s ideas and suggestions before making the decision themselves. During my experience with my subcommittee, our decision making was very simple and easy. We used a variation of the majority decision method, where we would vote on something and explain our reasoning. For example, during a subcommittee meeting in class, we were given an exercise where we had to rank 15 items from most important to least important if we were stranded in the middle of the ocean. We…show more content…
Conflict can be very productive. For example, competitive and substantive conflict can be beneficial in pushing individuals to higher standards and clarifying individual perspectives. Unfortunately, it often proves difficult to harness the positives of group conflict, as conflict can quickly escalate. Personal attacks, coalitions, isolation, and chaos can ultimately lead a group to underperform. The management of power and disagreement can determine if a group benefits from conflict. If members believe group processes are unfair, they tend to perceive more group conflict and to be less satisfied. One way to deal with conflict is to avoid it whenever possible and withdraw when confronted. In some cases, avoidance is physical: refusing to take phone calls, staying barricaded in the office, and so on. In other cases, however, avoidance can be psychological: denying that a problem exists or is serious, repressing emotional reactions, and so on. As avoiders stay away from conflicts, accommodators give ground as a way of maintaining harmony. Accommodating can be an effective strategy in some circumstances. If someone is clearly wrong, then giving up the original position can be a sign of strength, not weakness. You might accommodate if satisfying the other person is important enough to your welfare. Accommodating is not always a good strategy. In some circumstances, it can be equivalent to appeasement,
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