Team Psychological Safety: Tips for Virtual Meetings

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Welcome Introduction State Purpose Set ground rules  Speak slowly.  Don’t interrupt.  Listen to understand.  Speak as though remote participants are in the room.  Set agendas for meetings & distribute them beforehand.  Leave time for relationship building.

Team Psychological Safety Team members must have confidence that they will receive respect & consideration from others. Team psychological safety encourages open discussion of tough issues. It not only tolerates disagreement, it nurtures contrasting points of view. These qualities contribute to the resilience of an organization by encouraging engagement & creativity. 1) Showing civility is the most available contribution people can make to creating & sustaining psychological safety. Attending to what others contribute & responding with consideration not only reduces anxiety but encourages creative thinking. 2) Argue with respect. Contrasting ideas are the greatest source of creativity, but people remain open only to disagreements 3) Make only supportive comments towards others. Humor does not excuse a putdown nor does it make one palatable. People really don’t like it. Keep in Mind Promoting psychological safety is a shared responsibility. The group leader makes an important contribution, but others can amplify or undermine the leader’s efforts. And often, respect from peers matters more when it comes to psychological safety & the ongoing resilience of a workgroup. Team Emotions Moods, emotions, & overall dispositions have an impact on team performance specifically decision making, creativity, teamwork, negotiations, & conflict resolution. Different types of feelings:  Discrete, short-lived emotions, such as joy, anger, fear & disgust.  Moods, which are longer-l...

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...  gets buy-in  surfaces concerns  defines issues  brings everyone into the discussion  Stays neutral  uses good body language  paraphrases continuously  provides feedback  accepts & uses feedback  checks time & pace  provides useful feedback  monitors & adjusts the process  asks relevant, probing questions  keeps an open attitude  maintains positive body language  offers suggestions  is optimistic & positive  manages conflict well

Additional Observations:  takes a problem-solving approach  stays focused on process  Ping-pongs ideas around  makes accurate notes that reflect the discussion  looks calm & pleasant  is flexible about changing the approach used  skillfully summarize what is said
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