Synopsis of Outsourcing, Use of Communication, and Team Effectiveness in relation to the Global Marketplace

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Making sure an organization runs well is the main goal of any manager. Managers can utilize tools and techniques in order to understand how work is performed. Mockler (1970) defined business control as a systematic effort to set performance standards that are consistent with planning objectives, an information feedback system, to compare actual performance with standards, … and to take any action required to ensure resources are being used in the most efficient way. Business Dictionary (2014) defines managerial control as a management function aimed at achieving defined goals within an established timetable, and usually understood to have three components: (1) setting standards, (2) measuring actual performance, and (3) taking corrective action. So, for the purpose of this paper, “control” will be defined as anything that allows a manager the information needed to know that activities are completed in ways that lead to accomplishing organizational goals. This paper will use The Hersey Company as a global marketplace to show three of the areas it uses that has been impacted by new tools and / or technologies.
The term outsourcing began in the 1980’s but it’s been happening since the early 1900’s. According to Kathawala, in the early 1900’s outsourcing was a way to send the labor intensive job tasks offshore. In the 1930’s it became about cost effectiveness (Kathawala, Shang, & Shao, 2005). Cocoa farmers are a very important part of the supply chain for The Hersey Company. The Hersey Company’s value chain depends on the farmers who supply the raw material for their ingredients. The company made a vow to deal fairly and equitably with the Ghana farmers that grow the cocoa bean Hershey uses in its products. Outsourcing...

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...4). Retrieved from
Kathawala, Y., Shang, R., & Shao, J. (2005). Global outsourcing and its impact on organsitions: Problems and issues. International Journal of Services Technology and Management, 1(2), 186.
Linton, I. (2014). Communication challenges in a global marketplace. Chron. Retrieved from
Mockler, R. (1970). The corporate control job: Breaking the mold. Business Horizons, 13(6), p. 73.
The Hershey Company. (2012). The Hershey Company Global Marketplace. Retrieved 2014, from The Hershey Company:
Yang, S., & Guy, M. (2011). The effectiveness of self-managed work teams in government organizations. Journal of Business & Psychology, 26(4), 531.

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