Costco's Business Model: Strengths, Weaknesses, Opportunities, and Threats

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Strengths Quality name-brand products at low prices. This is the cornerstone of the Costco business model and one of the biggest drivers of their success. Costco has built an identity based on this strength. Fast inventory turnover and High sales volume This is a key strength that directly relates back to the first strength. Fast turnover means they are collecting on their purchases often before payment is due, cutting borrowing costs and further reducing prices. Their high volume adds to this, allowing for bulk purchasing and strong purchasing power, resulting in lower costs. Strong market presence and high brand recognition Costco benefits from the fact that their name is associated with quality and low prices. They are highly recognized In a tight economy, the less affluent may have a hard time justifying the membership cost. Lower profit margins Lower profit discourages investment and gives an appearance of poor performance despite how well the business is performing. Low margins also leave little room for market fluctuations and situations like holding inventory longer alone, may lead to profitability issues. Small product mix Sometimes it’s all about choice and it the brands or product mix gets old in the eyes of the customer they will go elsewhere. The same products all the time can force consumers to look elsewhere for what Costco doesn’t supply and eventually erode membership. Older, more affluent demographic (Infoscout, 2016) The aging population will eventually shrink and unless Costco starts appealing to the younger, less affluent consumer the membership will start to contract. Opportunities Increasing Geographic presence Costco’s international presence is small but is also growing faster than in North America (Soni, 2016). This is a huge opportunity to become more of a global player and expand their market, leading to less vulnerability due to the North American Increasing a presence in this area would go a long way towards attracting the younger demographic and bridge that gap. Costco is doing a great job in the physical segment and if they can extend into the virtual market, they can grab a portion of the growing virtual business currently dominated by players like Amazon. Threats Online competition With the advancement in age of the current Costco demographic, the online presence of Costco is going to play an important role and it may eventually make or break the company. Either Costco has to proactively ramp up that area or they will become obsolete. The younger demographic is less likely to do anything in person, they want the business to come to them. With more retailers offering free shipping, the Costco bread and butter of the in-person shopping experience could dry up quickly. Warehouse retail competition Anything successful is often replicated and that where the threat lies. Either tweaks in policies such as Walmart paying their employees more in line with Costco workers and bridging the service gap, or new players coming in and stealing market share, Costco has to stay ahead of that threat. They need to keep streamlining their business and keeping it relevant or they will soon become yesterday’s

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