Swot Analysis For Social Work

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Strengths: Rebecca greets the client in a polite and a professional tone. She does a great job offering empathy and understanding of the client's concern upfront in the call. Great job digging deep regarding the reason for the denial and setting proper expectations regarding the use of the deposit funds. From here, Rebecca does a great job providing the information relating to appraisal charges and typically if no appraiser visits the home. She sets the expectations regarding the credit report also. She sets the proper time frame in regard to reflecting the finds back her credit card. She ends the call strongly by inquiring if any further assistance is

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