Supervisor Observation Paper

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Supervisor Observations: (Explain your reasoning for all ratings other than a 3.) Job Execution & Quality of Work- I rate Alicia a 2 due to some errors over the past year. On 10/09/2015 Alicia was given a deposit transaction to process in the amount $500.00. On 10/26/15, it was discovered this item was not processed. The transaction was found in Alicia’s work dated 10/09/15 and had in fact not been processed. Then 10/27/2015 Alicia received coaching and counseling on how to process her transactions as she had an unposted transaction for a customer. On 10/29/2015 Alicia was given a GL transaction to process in the amount $99.00. On 11/2/15, it was discovered this item was not processed. The transaction was found in Alicia’s work dated 10/29/15 and had in fact not been processed. Alicia does struggle with quality of work due to errors for example on 5/18/2016 teller suspense was off $540 due to Alicia not buying the money from the day before her teller drawer should have shown off. Then 8/27/2016 they were made out as 150900 instead of 1509001. Alicia have shown improvement but I feel she still have room for improvement the execution of her daily job and the quality of work. …show more content…

Alicia has an overall understanding of the products that FHB offers but will second guess herself at time. Alicia needs to continue to ask questions so she can grow in her

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