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role of communication in developing effective team working
role of communication in developing effective team working
role of communication in developing effective team working
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This reflective essay will looking at analysis skills in relation, to the evaluation of the training session. This essay will also compare the training needs analysis results, evaluation results and from my own observation and reflection. It will also identify the strengths and weaknesses of the training session. Some of the strengths are: engaged and activities which was presented. Whilst, the weakness are: time management and cohesiveness. Furthermore, this training session will also provide recommendations for future training sessions.
The training program was based around the concept of conflict management. The session was based on the results of the training needs analysis. Training needs analysis collects data and therefore, develop
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Research has shown, emphasis on feedback of the training session shows how the other students response through their language within the session create a bonds with other students (Rao, 2013). The strengths of the training session included, that everyone seemed to be engaged throughout the session. Everyone participated through the breakout rooms when activities were done thus, it could have been seen that everyone enjoyed the training session. Through participating in this training session it showed that the audience members seemed to liked the training session. The concepts and theories which was discussed within the training session provided insight towards what conflict management is all about. Nevertheless, it would have provided some information to the audience about the different types of conflict there are and ways which employees and can overcome …show more content…
Throughout, our training session it could have been based around more of getting the concepts rather than actually presenting the training session to the audience. As, the training session consequently was made particularly comprised on my concepts and theories to actually teach the audience what the subject was on. Research have shown, that a pragmatic way to make training session to be more educational would be to include role plays, case studies and real-life examples (Beuder,
The movie-training day is about a veteran officer who takes a rookie on his first day of training with L.A.P.D. Denzel Washington plays the L.A.P.D. detective Alonzo Harris and Ethan Hawke plays the role of rookie officer Jake Hoyte. Hoyte who was once a former security guard applied for a position as an undercover Narcotics officer. In order to be accepted as a Narcotics officer Hoyte must first endure 24 hours of training from veteran officer Alonzo Harris. Officer Harris is known to have a bad reputation on how he enforces the law, he is known for not treating victims very well, abusing suspects, mishandling drugs and other evidence. Throughout the 24-hour training period ethical dilemmas arise and Hoyte begins to question Harris’s methods
Conflict is an inevitable part of interpersonal relations within an organization, where the actions of one individual are perceived to have a negative impact upon the state of another individual. A leader must be prepared to institute steps in the conflict management process in order to progress through a given incident for the betterment of the organization. “Conflict management is the principle that all conflicts cannot be resolved, but learning how to manage conflicts can decrease the odds of nonproductive escalation” (Popovich & Hocenski, 2009, p.15). Although conflict, in general, may seem detrimental to a team, functional conflict is necessary for a properly functioning team. Without functional conflict,
Whenever people unite to work as a team for anything more than a brief duration, some conflict is normal, and should be expected (Engleberg, Wynn & Schutter, 2003). Because of the inevitability of conflict, being able to recognize, address, and ultimately resolve it is vitally important, since unresolved conflict may have undesirable effects, including reduced morale, or increased turnover (De Janasz, Dowd & Schneider, 2001). Just as conflicts within team environments vary, so do methods for resolving it. In this paper, conflict, its effects, and some management and resolution strategies as they relate to team dynamics will be discussed. Understanding the various conflict resolution methods, including how and when to apply them, is of utmost importance. In teams, different types of conflict call for different solutions. Conflict resolution is certainly not an area in which one size fits all.
Conflicts situation can happen at any time. There are many different ways to handle conflict situations. To strengthen our skills in responding to conflicts situation we must understand the various conflict management style. The five styles of conflict management style include: Competing, Avoiding, Accommodating, Collaborating, and Compromising. The competing style is like a shark, a competitive approach to ensure only your views counts. Avoiding is like a turtle, avoiding every situation and giving up. Accommodating is like a teddy bear, working against your own goals to move forward. Collaborating is like an owl, working together with your partner to achieve both your goals. Compromising is like a fox, negotiating half your goals in order
When working in a team conflict is inevitable (Tillett & French, 2006, p. 1). The Diversional Therapist must be aware of conflict resolution, which is a problem solving technique, which allows teams to work towards a resolution (Tillet & French, 2006, p. 2). The Diversional Therapist must have the ability to manage and identify conflict, this results in enhanced group performance (Murayama, Ryan, Shimizu, Kurebayashi & Miura, 2015, p. 88). The Diversional Therapist must be aware of conflict management styles, which are often chosen unconsciously, based on patterns of behaviour and habits (Wertheim, Love, Littlefield & Peck, 2006, p. 11). Understanding the conflict resolution styles allows individuals to decide how they think about the issue and how they respond (Wertheim et al., 2006, p. 8). On the day of the event conflict may arise, and the Diversional Therapist must work to quickly resolve it. Resolving conflict sooner ensures the problem cannot escalate making it more difficult to resolve (Wertheim et al., 2006, p. 5). Resolving conflict will allow the Diversional Therapist and their team to examine problems, release tension, encourage communication and allows for all group members to be aware of needs, preferences and wants of other members within the team (Tillet & French, 2006, p. 16). The Diversional Therapist must also be aware of underlying cultural
One of the major differences between conflict resolution and management is that resolution seeks to end the conflict while management seeks to make sure that the conflict is beneficial to the group. Conflict management is important tool in provoking stimulating thought and discussion. Conflict can be used to a productive manner and can be continuously stimulated to help people further discuss and implement new ideas. One of the key factors of conflict management is that it does not imply movement or push towards resolution. The use of conflict management is effective for medical team to get the best patient care. Often if conflict is not managed it results in decrease patient care and disunity witin the healthcare team. Managing conflict helps drive unity and stimulate the discussion so patient are always receiving the best care
Every day we are communicating with each other. this be in various different ways, be it by words, actions or even expressions. For a good and effective manager, communication aids to create and sustain organization operations, through a two-way conversation. "forcing one-way communication on to people without their understanding and without understanding them makes for poor management"(Torkildsen, 2011 P.348). There are four different types of communicating with one another, verbal, non verbal, formal and informal. All four forms of communication on a management outlook may be used to communicate information or knowledge of authority, to delegate responsibilities and tasks and to provide important information. However, as Aquino (2000) stated that conflict is the major disadvantage of communication within the work place. Staff members may use communication to argue and disagree with each other and also with management. Thus, causing tension and anxiety which can prevent completion of tasks and disrupt the teams cohesion. Under conflict, staff may feel as...
From each of these sessions, I learned the most from the conflict management segment. It helped me to realize that no matter how efficient a leader is, there is no way to escape conflict when working with others. I also came to understand that these conflicts can be detrimental to the progress of a group. Thus, the leader must be able to ...
Conflict Management is an apparatus for dealing with complicated differences in a facility to bring about a better and peaceful outcome (Shabbir, Atta, & Adil., 2014). When there is a lack of communication or miscommunication between people, things can become complicated and create issues causing conflict. This paper will educate the reader on conflict management,
Training and development are perfect opportunities to expand knowledge, improve weaknesses, performance and overall employee satisfaction. While the benefits of training and development programs are positive, there are different learning approaches and techniques for each training situation. Below I will address whether pedagogical or andragogical will be the most effective for the following training
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
...he who, what, where, why and when methodologies of conducting reprimands, redirects and reinforcement of motivation. Chapter 7 showed me how to manage any type of conflict within the workplace regardless of the situation in an expedient, safe, and effective manner. I also enjoyed learning more about conflict management, strategies used in handling conflicts, and the relationship between each level of conflicts and organizational outcomes.
Conflict, when managed effectively, can be constructive. Conflict theorists have labeled this type of conflict as “C-Type Conflict or cognitive conflict” (Amason, Hochwarter, Thompson & Harrison, 1995, p. 22). Conflict of this type is usually centered on issue or opinion related differences and has a positive effect on the team. It increases team member involvement by allowing each member to speak his or her opinion or idea and evaluate the opinions or ideas of others. People change and grow personally from dealing with this type of positive conflict and team cohesiveness is created. Ultimately, “C-Type Conflict” results in a solution to the problem or agreement amongst team members.
Conflict is a basic aspect of teamwork (Levi, 2001), since the number of decisions that a team needs to make often evokes feelings of discomfort and stress. Conflict very often arises from a clash of different working style, ideas, interests, needs, and wants. Team conflicts can be due to high stress level. It has been experienced that in teamwork there can be conflicts and conflicts creates dissatisfaction among the employees. It is important that conflicts be addressed in such a way that it has adverse effect and it is very important to address the conflicts on the spot otherwise it would be difficult to handle the conflicts. (Jehn, 1995).When team member s disagree about the task themselves that how these tasks should be performed then task related conflicts occurs. It is also called task led-conflicts, it occurs when persons disagree over the understanding of tasks and their goals it is a disagreement between two team members in a group over the decisions. They have differences of opinions about a certain issue. (Stewart, Sims & Manz, 1999). Disagreement can be caused by differences in viewpoint and values, differences of opinion about tasks and differences in expectation about the impact of decisions (Levi, 2001).
...ional behavior. Team B was able to discuss and analyze different conflict strategies used in the workplace. The research educates Team B to how organizations implement various theories and strategies in accordance with their work environments.